I know that when my Nikon breaks or has a problem it usually takes 2-3 weeks for it to be sent in fixed and sent back. Now with my new P45+ I will have a loaner back within 24 hours.
Also the fact that phase one offers upgrades to the newest and best for what I think is a reasonable price, is huge to me.
I feel like DSLR's depreciate extremely quick, then when you go to sell them they are worth nothing, this may change now that the megapixels are starting to level out. But still I have never received the customer service from cannon or nikon that I get from Phase One, and for a professional with a lot of work lined up this is very important and worth the extra money alone.
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I swear to God I'm not being argumentative, but again, let's think about this:
Say that you're starting a job, and it's 10 oclock in the morning, and you're on Shot #2, of a planned eight shots for that day. It's 10 oclock am, and your Phase back goes down, and you're not shooting in Manhattan. Say you're shooting in Dallas, or any city where there's not a Phase dealer. So, your back goes down, and you turn to your client, and you say, "Uh, sorry, but our camera just broke, but we can get one sent to us by tomorrow, (if he happens to have that brand of camera body, ie Contax version or H version, in stock, on the shelf)". Your client turns to you, knowing that there are models booked, support crew booked, studio booked, catering booked, motor homes booked, so basically, at 10am, the day is over, and all that crew and support would have to be cancelled for that day.
Are YOU going to write that check for those cancellations for that day? (The answer is no).
So what do you do? You either own TWO phase one backs, or you whip out your Canon, (but the files and the workflow will be different).
Or, you just buy TWO 1ds3's for the price of one P21+, and when the camera breaks, you quietly reach into the Pelican and whip out Canon body #2, before the client ever notices.
I had the shutter go out in my 1ds2, and I fedexed it to Irvine, and I had it back in 48 hours, and I"m not even a CPS member. I'm not saying everyone would get that service, but in the real world, I did. And I didnt call in any favors either.
I've never had the courage to go into a job with only one Phase back in my bag. Even with their advertised claims, I know that there are "claims" and there is "the real world". Sometimes, in the real world, even with the most well intentioned dealer, someone like Dave Gallagher in Atlanta, there might come a time when he might not have a backup loaner P21 or P30 in Contax mount, to send me. He might, but he might not, but I'll never take that chance.
I never want to look a good client in the eye, and say, "Uh, our camera broke, but we're on the phone, trying to find another one. But we need to cancel all the shots planned for today".
These backs rarely break, but I don't want to be the guy that has his only back go down, in the middle of a multi-day job.
So again, either write the BIG check, ie two Phase (or Leaf) backs, or buy two Canons.
Just a thought. All I'm suggesting is, when you go Medium Format, you reach for the Big Checkbook. Two 1ds3's, for less than the price of one P21+, and that's not counting the camera body for the front end of the P21+.