I've hit a problem. Obviously (I assume) I am doing something wrong, but when installing PKS in CS3 I had to enter my serial number again--and---it won't take it (what I have written down and it looks pretty straightforward). And--unfortunately, choosing CS3 meant that I lost it in CS2, so now I'm up the proverbial creek LOL. I wrote to Pixelgenius support and got a form letter right back--giving me tips for entering the numbers, followed that, can't see any reason why it could be wrong, but....
Has anyone had similar problems and what did you do? I know the Pixelgenius folks are not sitting there waiting for me to ask for help LOL---but has anyone been able to verify their serial numbers (I no longer have the original email unfortunately) and be able to reinstall it. Either I have a wrong number, perhaps a wrong 'name'---but I've gone through some possibles and haven't hit on anything else it can be. Since I use PKS every day---I'm going to have a problem or have to revert back to a different sharpening procedure.
Diane