Life Pixel Infra Red Conversion

[ligero]

Based on feedback from this, and other forums, I've decided to have Life Pixel convert my new 400D to Infra Red only imaging.. My problem is, for seven (7) straight working days I can get no one to answer the phone! I get a message...'were expeirincing higher than normal call levels' or something like that. After 7 days I'm a little suspicious. How would you resolve issues if there ever were any? I know, I know...email. But I prefer to talk to some one before I mail off my $800 camera for a non-typical modification to someone who never answers the phone at their primary business location.

Anyone else had this problem? Should I be concerned? What would you do?

[akclimber]

Based on feedback from this, and other forums, I've decided to have Life Pixel convert my new 400D to Infra Red only imaging.. My problem is, for seven (7) straight working days I can get no one to answer the phone! I get a message...'were expeirincing higher than normal call levels' or something like that. After 7 days I'm a little suspicious. How would you resolve issues if there ever were any? I know, I know...email. But I prefer to talk to some one before I mail off my $800 camera for a non-typical modification to someone who never answers the phone at their primary business location.

Anyone else had this problem? Should I be concerned? What would you do?
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I used emails to communicate with them.  Always got a response in 2 or 3 days.  Not exactly lightening quick but they did respond.

Good luck!