Hello Simon. Off topic, but still very much on it regarding the modern way of handling customer relations.
Some time ago, Weebly (my website host) changed its name to include the word square. Naturally enough, the automatic subscription renewal for the site failed to go through. Weebly sent me some communications regarding the failure, which I took to be fake, as earlier renewals had been faultless, and I had no idea about their change of name.
To cut a long story short, I spent an hour-and-a-half on the phone one morning with the card company, being pushed from one incompetent to another, several of them speaking a heavily accented version of English that I simply couldn’t understand. One actually gave me a telephone number to try calling in order to resolve my problem. Eventually, I was switched to a girl who spoke faultless English, and within three minutes she’d fixed my problem, even asking me to verify by turning on my computer and checking my website. Hooray!
The telephone number that I’d been given to try: it turned out to be the same darned number that I’d rung in the first place!
You’d couldn’t make this shit up.
