i1Pro2 on a Mac Studio M2

[NeilPrintArt]

Hello!

I recently upgraded to a 2023 Mac Studio M2 running mac OS 15.5 (Sequoia)
Now I am struggling to get i1Profiler to recognise my i1Pro2. No matter what i do, i1Profiler says 'no device attached' and will only operate in 'Demo' mode.
If I run a 'system report' on the mac and look under 'usb devices' it shows up as 'eye one'
If I run 'Spectraview' software that I use to calibrate my NEC monitor, the i1Pro2 device shows up.
I have reinstalled i1Profiler and restarted the machine and tried the 'reset device' option within i1Profiler but nothing works

Any advice or suggestions gratefully received

Thanks   

[NeilPrintArt]

Oh, and Xrite says that support for the i1Pro2 ended in Dec2024 and basically I should rather just buy a i1Pro3. Of course

[kers]

Maybe you can start up from an older system on a attached harddisk and move the profile to the new system

[digitaldog]

Contact X-rite and request they reprogram the hardware or get you a dongle.

[digitaldog]

I usually run an iSis and the i1Profiler dongle, but for fun, I took out the dongle and plugged in just my old i1Pro2, and it was recognized. So, something is up on your end in that respect. No, there is no license in my older i1Pro, to be expected on that unit. So that i1P can't 'see' your hardware is a sign something is wonky and you might need to try a reinstall or a different version. I'm running version 3.8.4 on a Mac and an M1 MBP.

[BAB]

Use an older computer to use the I one pro. Newer devices are required to use the newer computers, so even though you paid a significant amount, the older I1 pro  is phased out. The cheaper units for screen calibration are software-only solutions, so they won’t program the older monitors. And they have to be used with the same monitor computer set up. I know it’s confusing, but knowing upfront that your investment in their products has a time limit helps to make a wise decision. It is a golden ticket for the manufacturer.

[PhilipCummins]

You may have issues from when you upgraded, the latest i1Pro 2 is still supported in the latest i1Profiler, as a simple test I would try the i1Pro 2 on a different computer to rule out it being an issue (a PC is best, so you don't have to deal with the macOS vs Windows issues). If that works you would then look at the software (i1Profiler) and reinstall the latest version, or uninstall it completely and then reboot and reinstall it - also see https://www.xrite.com/service-support/device_not_connected_to_i1profiler_on_macintosh to see if it shows up in USB devices. I have noted it does take a while sometimes to find it in i1Profiler nowadays.

If it does show up in USB devices typically it's the XRDD services not working properly so reinstalling i1Profiler should fix it, otherwise you can manually remove and then reinstall afterwards by checking the following files (however this can delete your saved settings and other information, so reinstalling is preferable!):

(HASP - think this was only for Purple i1Profiler non-i1Pro setups)

/Library/LaunchDaemons/com.aladdin.aksusbd.plist
/Library/LaunchDaemons/com.aladdin.hasplmd.plist
/etc/hasplm
/usr/local/sentinel
/usr/local/sentinel/aksusbd
/usr/local/sentinel/hasplmd

XRDD

/Library/Application Support/X-Rite/Frameworks/XRiteDevice.framework
/Library/LaunchDaemons/com.xrite.device.xrdd.plist

i1Profiler

/Applications/i1Profiler
/Library/Application Support/X-Rite
/Library/LaunchAgents/com.xrite.i1Profiler.tray.plist
/Library/LaunchDaemons/com.xrite.device.xrdd.restart.plist

Receipts (use `lsbom com.xrite.*.bom to list files, if you like)

/private/var/db/receipts has:

com.xrite.i1profiler.i1Profiler.pkg.bom
com.xrite.i1profiler.i1Profiler.pkg.plist
com.xrite.i1profiler.sentinel.pkg.bom
com.xrite.i1profiler.sentinel.pkg.plist
com.xrite.xritedeviceservices.installer.pkg.bom
com.xrite.xritedeviceservices.installer.pkg.plist

[NeilPrintArt]

Thanks for all the feedback and advice

I can happily report that I finally got it working, i1Profiler on Mac Studio M2 running macOS 15.5 now recognises my (registered) i1Pro2

What finally worked was suggestion from PhillipCummins to delete all traces of previous i1Profiler installations in user and system library and then reinstall. Obviously something had got confused in the XRDD services (whatever that is). Lost all my saved settings though which is not great. But happy to be running i1Profiler 3.8.4. The i1Pro2 sometimes actually takes a little while to show up, and occasionally I need to restart program, but seems to work.

Another issue was permissions. The latest macOS is a pain in that I seem to constantly have to go to folders like Library/Application Support/Xrite and manually change the permissions to allow the program to save files there. But that's a conversation for a different time and place

Research while trying to figure this out has shown that some i1Pro users have reported the need to use a powered USB hub (preferably USB 2.0) to connect older devices to newer Macs and I tried that but in the end it appears to have been software issue for me.

BAB - yes you are correct there is planned obsolescence on all this expensive equipment that we invest in. Always frustrating and seems devious

Thanks again everyone



 

[PhilipCummins]

WARNING: OK I just checked i1Profiler and as part of the 3.8.5 update it now mentions the i1Pro 2 is being deprecated in i1Profiler on 01/01/2026 so any update after that will no longer support the i1Pro/i1IO 2 and has a warning to let you know. That means it had a lifespan of ~14 years.

Good to hear it works now. XRDD tends to get confused (this is what interfaces i1Profiler to the hardware itself) and it takes a while as you say to see the hardware itself, on occasion maybe up to a minute for i1Profiler to recognise my iPro 3 & iProfiler license.

As you say Apple is tightening access to the OS itself so that's why reinstallation is preferable to ensure apps install with the (supposedly) correct permissions and Privacy requirements (which are extremely annoying if you need to handle these in bulk, particularly Screen Recording/Remote Desktop Privacy permissions).

With the i1Pro 2 it was released 2012 and the iPro 3 in 2020, there's actually a lot of good reasons to upgrade to the i1Pro 3 (buying the i1Basic Pro 3 [Plus] is all that is required and you can transfer licenses), if you check pages 2/3 of this thread there was some discussion around it (most of it to do with removing faux soft touch rubber, check pages 2 & 3). Of course, you don't need to do that right now unless there's a reason to update past 3.8.5, but even then you can still run an older version of i1Profiler on any modern macOS or Windows machine for quite a while still, given it's got Windows 11 support I imagine that could be quite a long time. Even if X-Rite got rid of the support you can still use ArgyllCMS I imagine to some degree.



If you have Time Machine you can attempt to restore some of the settings you lost (should be under /Library/Application Support/X-Rite) by not overwriting the existing files or targeting them by name if you have existing profiles and known settings that are pretty obvious.