Another 86:01 error code

[sharadn]

I will go back the US on July 16. I may order some parts while there and bring them back in my suitcase. This will a lot cheaper than having them shipped here. I would like to bring back with me an assortment of parts that I can play around with until I get this sorted out. I am thinking at a minimum I would buy a HD (it has the same firmware rev as my machine here) and a main PCA. I wonder if I should buy a formatter board with a HD already installed. I don't know how common it is that the formatter board fails. This would give me some parts to swap in and out until I get the issue resolved.
The only two things I have not been able to do according the manual is update the firmware and replace the main PCA. I did see that link about updating the firmware already. The USB connection is not a normal type A but the type B used on printers. I could buy an adapter and give it a try.

[Kyle Jackson]

I could've sworn we had a regular usb port on the back for direct printing from usb sticks, but I guess not. (I don't have my printers here to check.) Oh well so much for that firmware idea.

[sharadn]

Maybe not: Amazon has USB A to B adapters. That might work.

[Kyle Jackson]

Maybe not: Amazon has USB A to B adapters. That might work.

I sincerely doubt it. If the printer doesn't have the regular usb port then it won't have a controller on board to access usb devices, it's just a comms controller. Adapters can't change that.

[sharadn]

OK you are probably correct. I am not that knowledgeable. Do you think buying a new HD only: makes sense?

https://www.lpscomputer.com/collections/designjet-z3200-parts/products/designjet-z3200-hard-disk-drive-q6719-67010

Or should I buy a formatter board with the HD on it?:

https://www.lpscomputer.com/collections/designjet-z3200-parts/products/q6718-67020-designjet-z3200ps-formatter-board-hdd?variant=3248450633754

[Kyle Jackson]

I feel like we're overlooking something for the firmware update... Since the Service Manual lists updating the firmware as one of the possible steps, then it must be possible to do so even in that error state.

If the printer is connected to a PC by USB or ethernet, you should be able to access it using the HP Utility or the Embedded Web Server (by IP address) and do the firmware update. What's your PC connection and what does it do when you try to access the printer those ways?

Did you also try replacing the watch battery on the formatter board?

[sharadn]

I did replace the watch battery. I have not connected yet to the printer. I will have to procure a USB type B cable first. I have about 10 of them in the US, and here none. Once I get a cable I can try to see if I can connect. Maybe that will work!

[Kyle Jackson]

Or just try an ethernet cable instead. I've never used a USB cable on these printers, too limiting.

[sharadn]

I can give that a try.Thx

[sharadn]

I bought a RJ45 cable and hooked it up to my router and printer. I can see the IP address on the display, but HP utility cannot find it, either using the IP address or a general search. I don't know what else to do without being able to swap parts in and out until I get it to work. With parts below I could at least follow the steps in the manual for resolving this problem. It must be repairable with the correct parts. One way or another I have to get this thing up and running.

I will return to the US on July 16 and I may buy some parts while there and bring them back with me. LPS has virgin HD with the Rev B FW on them. Replacing the HD should solve any FW issues. This will cost something but not as much as junking the printer!

https://www.lpscomputer.com/collections/designjet-z3200-parts/products/designjet-z3200-hard-disk-drive-q6719-67010

I could buy the formatter board with the HD but I don't know if I need the board:

https://www.lpscomputer.com/collections/designjet-z3200-parts/products/q6718-67020-designjet-z3200ps-formatter-board-hdd?variant=3248450633754

Here is the main PCA:
https://www.lpscomputer.com/collections/designjet-z3200-parts/products/q6719-67009-designjet-z3200-rev-b-main-logic-board-24-and-42

I could also buy parts from China but the savings are not much.
Let me know if you think that there is anything else I can try with regards to accessing the firmware, but it seems that until the printer completely initializes that it cannot be accessed.

[Kyle Jackson]

What if you plug the Ethernet cable directly into your PC?

Is the IP address on the printer a static IP address or DHCP? I prefer to give it a static IP address so it's always the same. And I use a static IP address that's outside the DHCP range of the router so that it's never fighting with another device for the same IP address. For example if the router uses 198.162.1.100 to 199 to dynamically assign IP addresses to devices by DHCP, then I'll give the printer something like 198.162.1.205.

Once that's set up just open a web browser and enter that IP address and it'll open the printer's Embedded Web Server, which shows a lot of the same things that the HP Utility does (including firmware update).

HP Utility might be tripping up on firewall settings. Make sure it has access to your network.

Also make sure the print driver is working ok. Open Windows Printer Management and in the properties for the printer make sure Bidirectional Comms is enabled. If not and it's unavailable (greyed out) then you probably have one of the later HP universal drivers which are crap. Roll back to an older (V2) driver, those seem to support the printers better.

[degrub]

You can try Ping command to see if the printer IP address is reachable from the PC.
open a CMD window ( search " CMD" on windows start) and type 
ping xxx.xxx.xxx.xxx
where xxx represents the IP address. Your PC must be on the same subnet e.g. 192.168.1.x as the printer. First three numbers must match.

Forgot to say - Last number must be unique for each between 1 and 254

[sharadn]

All good suggestions which I will follow up on.

[sharadn]

I tried to connect my pc directly to the printer via an RJ45 cable but my computer does not have an RJ45 port. Remind me to thank HP. I would need an adapter which i don't have here.
Regarding the ping command; The IP address on my printer is: 10.27.2.205 and the IP address on my laptop is 192.168.1.154. The printer is not even logging onto my network. I cannot ping the printer: Reply from 192.168.1.154: Destination host unreachable. I tried rebooting the router but the IP address at the printer does not change. It seems that the IP settings are stuck on it's network settings from it's previous location. Also I cannot assign an IP address because I cannot get to the main menu.
I wonder if I should I do an EEROM reset?

[degrub]

to set your PC IP address, Below is for WIN 7 machine i am on at the moment. Yours will be similar.
Go to Network and SHaring Center from Control Panel
Select Change Driver Settings (make sure you are on the correct adapter if using a USB or similar in addition to the existing WIFI adapter)
double click Properties
select IPv4, click on Properties
Uncheck "get IP address automatically" or click on "Use these settings"
TYpe in the desired IP address
Subnet Mask 255.255.255.0
Gateway  - Same first three numbers in IP address. Last one should be  a 1. This must be unique number. Not same as PC or Printer.

So the match printer's existing subnet set the PC adapter config to
10.27.2.10
Mask to 255.255.255.0
Gateway to 10.27.2.1

To reverse the PC adapter config, just click the "automatically get DHCP settings box. The rest will reset.

[Kyle Jackson]

@degrub That info above is for changing the PC's IP address, not the printer's, so I don't think that'll help him here. Edit: Ok I see now what you mean, putting the PC on the same subnet that the printer might be expecting. Worth a shot. I think I'd try it with the router instead of the PC tho.

@sharadn Yeah I looked at the manual and it looks like these printers don't support direct ethernet connection. I could swear I did it before but I guess it was some other device.

How do you know your printer's assigned IP address is 10.27.2.205? Where did you see it?

Being locked out of the printer's main menu is obviously a colossal PITA because that's where we could check/change its network settings. In addition to its IP setting we also need its Default Gateway setting to point to your router's IP address. It could be pointing to some other gateway address right now that's not on your network.

Maybe USB really is the better option in your case (for now).


Anyhow other network things you could try... In a CMD window on your PC type "arp -a" and it'll list connected devices. At the top you might see if the printer is one of them. (I see both of mine, but I already know their IP addresses.)

Or in your router's management interface (usually in a web browser) look at the DHCP Client List to see if the printer is showing up there with a dynamic IP (tho if it has a manual IP address set instead of DHCP then it probably won't be listed there).

Does the printer show up in the Windows "Devices and Printers" thingy? It should show up there regardless of ethernet vs USB connection. If so then right-click and select Printer Properties, then on the Ports tab click the Configure Port button (assuming it's an ethernet connection). It'll show the network name/IP address of the printer (in my case it shows only the network name "Z3200PS").

Also on that Ports tab make sure "Enable bidirectional support" is checked.


The service manual isn't very clear on exactly what the EEROM Reset does. It says it wipes the accounting info, which would kinda suck because you'd like to know how much usage this printer had before (ofc that assumes it wasn't already wiped previously...). I don't know if it resets the network settings and other printer settings to default or what.

The manual also doesn't say when to do an EEROM Reset -- it doesn't show up as a recommended step for any of the error messages/codes -- so it's even more ambiguous what it's for. But if you're already in "nothing-to-lose" territory then a working printer is probably more valuable than it's old accounting data.


Edit: Could also check in Windows Device Manager to see if the printer shows up somewhere when connected by USB.

[degrub]

Unfortunately, if the printer OS is not fully bootloaded, there may not be a program listening on the ethernet port other than the driver. So it may not even respond to a ping.

No router required if using static addresses.

[sharadn]

I got the printer IP address from the IO information in the service menu. See the photo. I don't think it is ever getting to the router get a DHCP address. I can try to see what I can see by setting up my computer with on the same subnet mask and so on. Bidirectional is set up in the print driver. I am wondering if a virgin HD might allow me to make some headway here.

[Kyle Jackson]

It's frustrating that the service menus let us see the network info but not change them 

But that's useful info... The printer is looking for the gateway (router) to be at 10.27.0.1.  So similar to @debgrub 's suggestion you could reconfigure your router to use that IP. 

One option would be to log in to your router and change its network (LAN-side) IP address to 10.27.0.1 subnet 255.255.0.0. Then after rebooting the router, your printer, and your PC, I think that should let the printer find your router, and then the PC to see it (assuming the printer's network interface is actually running, like @debrug wondered). Ofc the change will probably cause all kinds of havoc for all the other devices on your home network so this is just a temporary thing to see if they can communicate and ideally let you access the firmware.

Another option might be to add an advanced routing setting in your router to send any traffic for 10.27.0.1 to your router's current LAN gateway address instead (192.168.0.1 or whatever it is). The advantage would be that it leaves the rest of your network alone so everything else keeps working. I've never done something like that before but maybe someone else can help there with your specific router (mine's an old TP-Link Archer).

Ofc if you can get the router out of the loop entirely and connect ethernet directly to PC like @degrub says should work than that could greatly simply testing.

Does the printer show up at all when connected by USB? Even in the Device Mangler as an unknown device?

[Kyle Jackson]

But that's useful info... The printer is looking for the gateway (router) to be at 10.27.0.1.  So similar to @debgrub 's suggestion you could reconfigure your router to use that IP. 

One option would be to log in to your router and change its network (LAN-side) IP address to 10.27.0.1 subnet 255.255.0.0.

Ok I just tested this ^^^ and it works fine. I set my printer to have the same network addresses shown in your photo. Ofc my PC couldn't find it after that, same problem you have. So in my router I changed the LAN gateway address and subnet mask as above and rebooted the router. Then I could see the printer in a web browser at 10.27.2.205. (I didn't need to reboot either printer or PC.) Then can access the firmware update setting.

FWIW can also access the network settings via browser to point it to the correct router gateway and give it the desired IP address. I'd do that first and then put your router back to what it was before doing any firmware update. They're on the Setup tab and the Networking button is at the right side of the window.

If browser connection isn't working, check that any VPNs etc are disabled on your PC, and maybe disable firewall too just in case.