Epson printer won't load rolls - sticks at 'Press Enter'?

[narikin]

My P20000 printer suddenly is refusing to load roll paper.

Can do the usual load paper>rolls>lift lever and feed paper
I do all that, get the 'paper in' acknowledgement beeps, tells me to 'Put the lever down and press Enter' (I do), but... nothing happens. Zero.

Sheets load just fine, but rolls of any width stall at this point.
Any ideas what it could be and/or how to fix?

Random guesses - maybe it can't tell the roll-load lever is now down, or... maybe its some kind of sensor in there ?

Hoping its something I can blow some air on, and clear a blocked sensor or something?!
I've loaded roll paper a thousand times, so know what is the procedure. Not sure what else to check.

Thanks

[narikin]

Just to say I think the issue might be the roll paper loading lever - the one you flip up to release the spindles, then load in the paper, get the beeps, then flip it down to affirm the roll is in there. The control panel stops at this point, so... maybe it can't tell the lever is down?

As I said, cut sheets load fine - so all paper transport motors/ sensors, sizing etc, seemingly work ok. (lever is immaterial for cut sheet).

anyhoo - all amateur sleuthing. likely wrong!

[narikin]

Just to close off this thread:

It was indeed the roll lock lever sensor, when that's gone, it can't tell if the lever is down, and won't proceed with loading the roll. So, a $2.70 sensor stopped everything.
It's a p.i.t.a. to get to, but a good engineer can do it in short order. Just make sure they bring one of the sensors with them, if this sounds like your call out issue.

(To be clear: it was the legs of the sensor that are very fragile and break away, so it's no longer in the right place, most likely from the jostling from the roll lock lever.)

Hope someone finds this helpful in the future.