I am asking for expert help here because I know I will not get the help from the. I have poor records with them. Now my problem is I imported the raw images many times in the past with success but after I try to open the second time the screen says “off line” and I can not process at all. I do not know what to do. Please help.
It means that where Capture One thinks the images are isn’t where the images actually are. You should attempt to do a “Locate” on one image (to make sure it works). What “Locate” means is that you tell Capture One where it is on your hard drive. If it works and you need to locate multiple folders, follow some of the instructions here:
https://learn.captureone.com/blog-posts/relocating-offline-files-catalogs/Let me know if it helps. A fairly responsive place to get Capture One help is over on a Facebook forum called “Capture One Technical Forum” run by a gentleman named Walter Rowe. Also, if by “Capture One Support” you mean posting in the community (public) forums on their website, I doubt they monitor that too much, if at all. You’d have to “Submit a request” on support.captureone.com, upper right of the screen. Still slow, but it gets into their “official” process.