This is that Z9+ that I got in December: I have not had a chance to do a whole lot of printing on it, but the few prints I have made are sure pretty!
But, it is making these marks that I guess are from the wheels/rollers. At least, I THOUGHT that's what they are from, until I printed on a13x19 sheet of satin paper, and got different marks.
- Originally, I was printing on satin roll paper (an old roll of HP Premium+ Satin that I had left over from the DJ 130 printer) and while it seemed to be making marks most of the time, I printed a 16x20 that had no marks of any kind, and is absolutely beautiful.
- On that satin roll paper, if you are looking at the print and the paper is 24" wide in front of you, there are what look like intermittent roller/wheel marks going vertically, at 6", 12" and 17.25" from the left paper edge. Of the dozen of so prints I made with this paper, most of them have these marks.
However, on some of the prints on the satin roll paper, there are also marks, like banding marks, ie 3 or 4 horizontal faint lines that start in the upper left corner of the print, and fade away going to the right.
- I made several prints on sheet satin (same HP Premium+ Satin, but 13x19 sheet), and on 1 of those, I got no roller/wheel marks, but I did get those banding type of marks.
- It has NOT made any marks on the images I have printed on matte sheet paper.
- I just made a couple of prints on the sheet satin, and they came out perfectly, no marks at all.
Am I doing something wrong? I do not yet have the Gloss Enhancer kit.
Is this from using old roll paper, and does not having the gloss enhancer affect any of this?
I have some new paper on the way, but it's lost somewhere in FedEx's system after all the bad weather and their computer system problem.
Do I need to get HP Support on the phone? I can't find anything specifically about the roller/wheel marks in the service manual. I did run the Paper Advance Calibration.
