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Author Topic: SC-P95xx paper transport issue: end of roll leads to jammed paper/adhesive tape  (Read 398 times)

JRSmit

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When the printer during printing reaches the end of a roll, it tears the paper loose form the tube, normally stuck to the tube with several pieces of adhesive tape.
It then stops, and the control panel gives you 2 options: 'continue printing' or 'stop'
For me logical is the choice 'Stop', so i did select that option. The printer then continued to feed the remaining paper through the printer with as net result the paper is completely jammed, as the adhesive tape is wrapped around the paper feed roller behind the paper and behind ll those small rollsers visible in front. Manual pulling did not make it move at all, completely stuck.
There is a function "remove jammed paper" in the menu, so i select that, but the net result is that the jam is still there, but the printer now thinks the paper path is clear.

So the only way out is to report the problem at Epson Support , and so i did, now a technician will come tomorrow to remove the stuck paper and adhesive tape.

This is not unique, others have ran into the same issue.

So be warned: this new line of printers has a flaw in its paper transport/feed, a wrong handling of 'end of roll' case.
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Jan R. Smit

Rand47

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When the printer during printing reaches the end of a roll, it tears the paper loose form the tube, normally stuck to the tube with several pieces of adhesive tape.
It then stops, and the control panel gives you 2 options: 'continue printing' or 'stop'
For me logical is the choice 'Stop', so i did select that option. The printer then continued to feed the remaining paper through the printer with as net result the paper is completely jammed, as the adhesive tape is wrapped around the paper feed roller behind the paper and behind ll those small rollsers visible in front. Manual pulling did not make it move at all, completely stuck.
There is a function "remove jammed paper" in the menu, so i select that, but the net result is that the jam is still there, but the printer now thinks the paper path is clear.

So the only way out is to report the problem at Epson Support , and so i did, now a technician will come tomorrow to remove the stuck paper and adhesive tape.

This is not unique, others have ran into the same issue.

So be warned: this new line of printers has a flaw in its paper transport/feed, a wrong handling of 'end of roll' case.

Sounds more like a firmware issue to me, than a hardware issue.

Rand
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Rand Scott Adams

kers

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enough issues i read with this new Epson line;
i read;  'built from the ground up ...'   that would make room for new problems...

and 'best in class fade resistance...'
According to Wilhelm research the latter is not true- still the vivera inks rule...

Hope that all problems (software- firmware and hardware) will be solved soon.
They should have tested better before selling them to costumers... that usually depend on them for making a living.
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deanwork

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Be very careful. My Epson tech swears that the number one issue with Epson print heads going out is damage due to head strikes.





When the printer during printing reaches the end of a roll, it tears the paper loose form the tube, normally stuck to the tube with several pieces of adhesive tape.
It then stops, and the control panel gives you 2 options: 'continue printing' or 'stop'
For me logical is the choice 'Stop', so i did select that option. The printer then continued to feed the remaining paper through the printer with as net result the paper is completely jammed, as the adhesive tape is wrapped around the paper feed roller behind the paper and behind ll those small rollsers visible in front. Manual pulling did not make it move at all, completely stuck.
There is a function "remove jammed paper" in the menu, so i select that, but the net result is that the jam is still there, but the printer now thinks the paper path is clear.

So the only way out is to report the problem at Epson Support , and so i did, now a technician will come tomorrow to remove the stuck paper and adhesive tape.

This is not unique, others have ran into the same issue.

So be warned: this new line of printers has a flaw in its paper transport/feed, a wrong handling of 'end of roll' case.
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JRSmit

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In this case headstrikes are not possible. Printing stopped, so head was in rest-position and stayed there.
If the control panel Just would allow to release the paper without any mechanical feed it would be ok.
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Jan R. Smit

enduser

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We use rolls where the attachment to the cardboard inner is doe with a very light application of adhesive on the cardboard inner roller.  I haven't seen use of pieces of tape being used recently.
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Idololab

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We use rolls where the attachment to the cardboard inner is doe with a very light application of adhesive on the cardboard inner roller.  I haven't seen use of pieces of tape being used recently.
Hahnemuehle papers as Fine Art Baryta and others use unfortunately large pieces of adhesive.
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George Marinos
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Garnick

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Hahnemuehle papers as Fine Art Baryta and others use unfortunately large pieces of adhesive.

Interesting.  As I read through this thread it occurred to me that this may not a printer issue, but indeed a Hahnemuehle issue.  When you mentioned that the paper is connected to the core with pieces of adhesive tape I was almost certain it wasn't an Epson paper.  I've been printing on Epson wide format printers since 2005 and have never seen a paper attached to the core with pieces of adhesive tape, never.  It's always a double sided adhesive along the full length of the core, so when the paper releases at the end of the roll it never carries any sort of adhesive with it.  I've also used three brands of canvas and they have always been attached to the core in the same way as the Epson papers.  I haven't used the Hahnemuehle roll stock, but in my opinion the your issue is totally due to their way of attaching the paper to the core, which seems to be an amateur approach.

If it were me I would be in touch with Hahnemuehle about this issue.  Seems like someone there has dropped the ball.  Take some pics of your situation and send them along as well perhaps.  I imagine they will try to connect the issue to the printer, but I would not take that as an answer and keep beating the drum. 
« Last Edit: July 01, 2020, 09:10:45 am by Garnick »
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Gary N.
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JRSmit

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I do not print on Epson papers, so I cannot say anything aboutvthesevpapers. But I print on several other brands, not just Hahnemuhle, and all use adhesive tape.
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Jan R. Smit

JRSmit

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In addition to above, in my 8 years of printing with Epson printers, this is the first time. And when I select ‘stop Printing’ in the control panel the last thing I expect is that the printer continues to feed the paper.
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Jan R. Smit

Garnick

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In addition to above, in my 8 years of printing with Epson printers, this is the first time. And when I select ‘stop Printing’ in the control panel the last thing I expect is that the printer continues to feed the paper.

If the paper unexpectedly continues to feed through the printer at the end of a roll you can stop that feed very easily.  Simple open the front cover and the feed will stop immediately.  You can then decide how to go about removing the rest of the paper before it might jam.  And of course another way is to pull the plug if it's handy.  Both approaches will stop the printer mechanism.
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Gary N.
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Richard.Wills

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I've had this problem a few times over the years with Hahnemuhle papers on the Canon 8300 / 8400. Real fun removing those bits in the Canon paper path.

This is the paper, not the printer at fault, and an error in the design of the way the printer handles stops.

Either use built in tracking for length of paper remaining, or when the roll is getting light, physically check that there is enough, plus that which would remain in the paper path remaining. Or babysit the printer, and be prepared to pull power...
« Last Edit: July 02, 2020, 10:06:24 am by Richard.Wills »
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ssgphoto

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Wow! I have the exact same issue on the 9570! I managed to free the paper but the tape stuck on a roller in a way I have never seen before and it does require service as that roller is a bit wonky, and it might leave a mark on a deep black print. This is absolutely a printer issue. I have dealt successfully with the ends of rolls that have tape, literally thousands of times on the P20000, 11880 and earlier models. Stopping the transport or managing it in one way or another has never been an issue. The firmware does have issues and printer controls are not behaving as they should. There are always firmware issues on a new machine, Hopefully this will be fixed. I also find the machine will make three cuts if i run multiple copies with auto cut on, leaving a pile a wasted paper.

Deanwork, while I do think head strikes should be avoided and are probably a source of some failures, the head on this machine and the P20000 is incredibly durable. Head strikes will inevitably happen if you print on a lot on rag papers and curly alpha cellulose no matter how careful one is with settings. Paper will have inconsistencies and raise up sometimes. I am amazed at how tough these heads are, and even after a large strike that tears off a huge chunk of paper, sometimes the nozzles may not even be clogged. If they are one cycle and they are back, alignment is just fine. Now if the head could be more durable when its not printing, that would be nice, but I cannot a head that can withstand strikes better than these beasts. Epson got that part right.
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JRSmit

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As a side Note with the scp20000 it is important not to hinder the paper leaving the printer. Else it will raise a bit on the platen, then head skim or worden head strike will occur.
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Jan R. Smit

Mick Sang

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Quote
And when I select ‘stop Printing’ in the control panel the last thing I expect is that the printer continues to feed the paper.

The P5000 does this. Cancel print and the paper runs right through. It would be preferable to back up or better yet, simply stop, release the paper and allow the operator to remove it.

Mick
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