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Author Topic: Cannot access Lightroom app for download  (Read 709 times)

dgberg

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Cannot access Lightroom app for download
« on: December 10, 2019, 09:19:22 am »

If I click on Adobe CC logo it says "No results found in Apps"
I am only signed into 2 machines, subscriptions are current.
(See attached pictures below.) If I try going to Adobes website I get the apps showing but when I click to install I get the second picture that is a search engine.
Any ideas?
« Last Edit: December 10, 2019, 09:22:59 am by dgberg »
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JeanMichel

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Re: Cannot access Lightroom app for download
« Reply #1 on: December 10, 2019, 09:39:31 am »

Hi,
The smartphone app needs to be downloaded from the Apple App Store (for an iPhone), or whatever app store for Android phones.
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dgberg

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Re: Cannot access Lightroom app for download
« Reply #2 on: December 10, 2019, 09:52:16 am »

This is desktop.
I uninstalled Creative Cloud  then reinstalled it but it only shows the classic 8.4 which I have installed. I am looking for the new 9.1 I think is the current version.
New 5k iMac with Mojave 10.14.1

dgberg

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Re: Cannot access Lightroom app for download
« Reply #3 on: December 10, 2019, 10:06:42 am »

This is what is available in The Creative Cloud Apps - Lightroom Classic 8.4 which I have. Where is version 9.1?

john beardsworth

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Re: Cannot access Lightroom app for download
« Reply #4 on: December 10, 2019, 10:40:57 am »

It's probably being rolled out gradually via Adobe's servers. Maybe wait a day or two, or reboot.
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rdonson

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Re: Cannot access Lightroom app for download
« Reply #5 on: December 10, 2019, 10:56:19 am »

Lr Classic 9.1 hasn't reached me yet either.
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Regards,
Ron

john beardsworth

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Re: Cannot access Lightroom app for download
« Reply #6 on: December 10, 2019, 11:06:28 am »

It's only really important if you're using Mac Catalina or have a new camera. The new LRiOS stuff is more interesting as you can import directly into LrMobile without going through Camera Roll.
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dgberg

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Re: Cannot access Lightroom app for download
« Reply #7 on: December 10, 2019, 11:18:42 am »

Hasn't Lightroom Classic 9.0 been out for awhile? I have it on my laptop.

john beardsworth

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Re: Cannot access Lightroom app for download
« Reply #8 on: December 10, 2019, 11:21:20 am »

Yes, but 9.1 came out today and I thought that was what you were asking about. Maybe they removed 9.0 and 9.1 isn't yet on the server for you. But just wait a day or so, or try rebooting.
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dgberg

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Re: Cannot access Lightroom app for download
« Reply #9 on: December 10, 2019, 11:40:39 am »

Reboot did not work, will wait.
Just seems more like the CC App is not updating itself.

mcbroomf

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Re: Cannot access Lightroom app for download
« Reply #10 on: December 10, 2019, 12:18:26 pm »

Have you tried logging out (not just closing) the Creative Cloud window?  In the past that worked for me.

I got notified and downloaded 9.1 today (LR Classic) as well as PS after getting notification when I started up this morning.
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JeanMichel

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Re: Cannot access Lightroom app for download
« Reply #11 on: December 10, 2019, 01:40:34 pm »

This is desktop.
I uninstalled Creative Cloud  then reinstalled it but it only shows the classic 8.4 which I have installed. I am looking for the new 9.1 I think is the current version.
New 5k iMac with Mojave 10.14.1
Hi, sorry about that, I still tend to refer to 'programs' rather than 'app' for desktops. Anyway, I think that the 8.4 that shows on your screen is just your current version, pressing the update will update your LR to the newest version. On my CC screen, the LR Classic does not show any version number. So just go ahead and press the update and you will get the newest version.
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dgberg

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Re: Cannot access Lightroom app for download
« Reply #12 on: December 10, 2019, 02:03:05 pm »

Got it now.
The CC update page said 8.4 and since I already had 8.4 and was looking for 9.0 or 9.1 I did not go further.
Clicking on the Lightroom CC Update 8.4 gave me 9.1. Who woulda thunk!
Thanks
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