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Author Topic: Log In  (Read 1094 times)

drralph

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Log In
« on: May 21, 2019, 05:17:31 pm »

Before the recent changes, each time I returned to LuLa, I was automatically logged in.  Since the recent changes, the site no longer recognizes me as a subscriber, and requires me to log in each time.  A fix would be appreciated.

josh.reichmann

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Re: Log In
« Reply #1 on: May 21, 2019, 05:23:27 pm »

Thanks,

Strange. Iíll have Chris look at this.
Curious if others are having this issue ?

Appreciated

Josh
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Chris Kern

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Re: Log In
« Reply #2 on: May 21, 2019, 05:48:10 pm »

Before the recent changes, each time I returned to LuLa, I was automatically logged in.  Since the recent changes, the site no longer recognizes me as a subscriber, and requires me to log in each time.

Strange. Iíll have Chris look at this.
Curious if others are having this issue ?

Session cookie vs. persistent cookie?

Gerald Barber

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Re: Log In
« Reply #3 on: May 21, 2019, 07:01:33 pm »

I'm having the same problem.
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mbaginy

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Re: Log In
« Reply #4 on: May 22, 2019, 04:00:05 am »

No problems here.
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jacland

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Re: Log In
« Reply #5 on: May 22, 2019, 04:24:00 pm »

I have also noticed that, when opening site I need to click login to be logged in.

And BTW, under Endowment tab there is: This Account has been suspended.

Regards
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drralph

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Re: Log In
« Reply #6 on: May 22, 2019, 07:14:20 pm »

I am the OP, and I am still experiencing this issue.

Chris Batt

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Re: Log In
« Reply #7 on: May 22, 2019, 11:45:33 pm »

We are aware that sometimes some users will have to click "login" and will then be recognized without having to actually re-enter username and password again. This is a quirk that we will review and queue for adjusting if possible.

As for the cookie issue, as was correctly surmised, this could be a local browser phenomenon and could be impossible to diagnose from our end. Please check that cookie permissions on a site basis in your browser's settings are set to be allowed, and even logout and clear cache to be thorough. Then login again and try leaving and revisiting a couple times.

Please let us know how this works out, for anyone experiencing this or a similar issue.

Thanks,


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Gerald Barber

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Re: Log In
« Reply #8 on: May 23, 2019, 07:39:37 am »

It's not a cookie issue. I checked and I'm not blocking or restricting any cookies on the site. When I log in I get an error message that my username is invalid (even though it's the same user name that I've always had). After I log in, under the Endowment tab, I also get the "Account Suspended" message that jacland previously reported. Every time I leave the site and come back to it I have to log in, which is not appropriate behavior. I don't need the hassle and this will certainly influence my decision regarding whether to resubscribe when my account is up for renewal later this year.
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