Alert: Server maintenance affecting videos RESOLVED

[josh.reichmann]

Just a heads up that we will be doing some maintenance on the site beginning at 7:30 PM EST.

Things may slow down for approx an hour.

Thank you for your patience.

Josh

***UPDATE
We have discovered an issue that has been affecting the videos. They aren't properly porting and our team is working to resolve this immediately. We are very sorry for the inconvenience. Thank you in advance for your patience. We will update this post to keep you informed of our progress.

+++RESOLVED
Thank you for your patience. The videos are back online and accessible for members to view. If anyone is still having issues, please clear your cache and refresh. If the problem persists for you, connect with Irene and she'll assist.

[ajaimenon]

Hi Josh,

While accessing the video journals am getting a http 500 error. The intro page and video may work but when drilling on to location/interview sections they don't. Please don't take away these videos as these are like gold to me and am sure to many of us here.

Kind Regards,
Ajai

[josh.reichmann]

Nothing will be lost.

Rest assured, all.

Josh
 

[mcbroomf]

Same problem here Josh, the links are broken ...

[josh.reichmann]

Hi all,

We are very sorry for the hiccup. Our team has been working on a migrating our databases and the video page has been affected. We are diagnosing the issue and should be back up in the next 24hours. Thank you in advance for your patience.

[john beardsworth]

Since the last few days I have been unable to load the forum in mobile Safari using my iPad 2. I just get a blank screen with no error messages.

[Rajan Parrikar]

Since the last few days I have been unable to load the forum in mobile Safari using my iPad 2. I just get a blank screen with no error messages.

The URL has had a change. Try this -

https://forum.luminous-landscape.com/index.php

[Dave Rosser]

Since the last few days I have been unable to load the forum in mobile Safari using my iPad 2. I just get a blank screen with no error messages.

Same with my Kindle Fire.  The link on the top left of home page does not work, I have to get to forum via site menu.

Dave

[john beardsworth]

The URL has had a change. Try this -
https://forum.luminous-landscape.com/index.php

Thanks Rajan, I can now access the forum on the iPad. On Mac/PC the old URL simply redirected.

[Jonathan Cross]

Starting a few days ago, I am having trouble accessing the forum.  The symptoms are the same on both my PC running Windows 10 and on an iPad.  Starting on the Lula home page, if I click on the Forum tag on the top line I just get a blank screen, but if I click on the Forum tag on the line of menu options that has the search option at the right hand end, the forum loads fine.  Since it is happening on two different systems, I assume it is not a problem at my end.

Best wishes,

Jonathan

[josh.reichmann]

^ thanks, I will forward to Chris Batt our new web master for the site.

Appreciated.

[SangRaal]

Currently the main site is not coming up at all, only a blank page no error message. I was able to enter the forum through a "side door".

[mcbroomf]

Same here ; Windows and Chrome

[josh.reichmann]

Site is down due to the ongoing migration.
Shouldn’t be long.

Apologies to all.
Will update

Josh

[josh.reichmann]

Sure back up.
Thanks for everyone’s patience.

Josh