Color Navigator 7 & Specbos 1211

[AlexPeterson]

Hi.  I'm having a problem using my jeti 1211 with Color Navigator 7.  ColorNavigator 7 is unable to find and communicate with the 1211.  I'm having no problem with Jeti LiVal and  DisplayCal so I don't think its a problem with my ftdi drivers.  Nor am I having a problem connecting my i1pro and i1pro 2 to Color Navigator, so my color navigator seems to be installed correctly.

I've emailed Eizo tech support but thought I'd post on this forum to see if I'm missing something obvious 

[howardm]

which FTDI drivers?  Also, Mac? Windows?

[AlexPeterson]

which FTDI drivers?  Also, Mac? Windows?

Thanks for responding.
OS is Windows 10.  Drivers are" D2XX Direct Drivers" from FTDI, version 2.12.28 (x64), downloaded from: https://www.ftdichip.com/Drivers/D2XX.htm.
This is as directed from the Jeti support page: https://www.jeti.com/cms/index.php/software-updates/69-downloads/software-updates/172-software-tools

[alecdann]

Is there another process that might be conflicting with Color Navigator?  I discovered that CN7 wouldnt recognize my i1 Pro 2 until I had stopped i1Profiler Tray via Activity Monitor (OSX equivalent of Task Manager), the agent for the software that ships with the i1Pro 2 device.

[AlexPeterson]

Interesting idea.  CN7 does work with all my other devices, and I don't have another task using the virtual com port used by the specbos.