Hello,
I have a new Canon IPF pro-1000. With help of the media configuration tool, I created a few custom medias like Canson Baryta photographique. I uploaded these media to my printer, which was done without any problems. But, the custom medias don't appear in the paper settings of the main menu. When I enter deep into the menus to the extended paper menu, I can see my paper.
With a second notebook, I can download in the printer the custom paper definitions from the printer, so they are in the printer.
As far as I understand the logic of Canon, I will have to set the same paper at the main menu of the printer as the one I use in the printer driver for printing. But, if the paper doesn't appear in the menu, I cannot set it.
The firmware of the printer is the latest one ( 2.07), my OS is Mac OSx 10.14 ( same problem occurs on Windows 10 of a friend's PC and printer with same F/W)
Does anyone have an idea what I could do wrong ? I contacted the service for this printer, but the guy at the phone couldn't help me. He proposed a recall, which I'm waiting for since one week....
Best regards Robert