Pages: [1]   Go Down

Author Topic: My Z3200 crashed  (Read 875 times)

Andrew7

  • Newbie
  • *
  • Offline Offline
  • Posts: 16
My Z3200 crashed
« on: October 30, 2018, 03:35:13 pm »

Hi all,

My reliable z3200 came to an abrupt halt while printing on legacy fiber paper.  The printer carriage stopped half way across the page after printing about 20% of the image. The error message was possible paper jam. I released the lever and the paper slid out easily, no sign of a paper jam. I initially thought it was the thickness of the paper but I had previously (months ago) printed with the same paper with no issues. The carriage is stuck in the center and can barely be moved. I'm suspecting the worse but hoping somebody (Mark??} can help me in the troubleshoot this problem.

Thank you,
Andy
Logged

glyph

  • Jr. Member
  • **
  • Offline Offline
  • Posts: 74
  • Ron H.
    • Glyph Art Studio
Re: My Z3200 crashed
« Reply #1 on: October 30, 2018, 06:43:52 pm »

Is the carriage barely able to be moved when the printer is turned off? If so, there is a chance that something is wedging the carriage in place, but it is far more likely that you have a belt problem. I'd start with a visual inspection of it. It's a PITA to replace, but not the worst thing that could have happened.
Logged

Andrew7

  • Newbie
  • *
  • Offline Offline
  • Posts: 16
Re: My Z3200 crashed
« Reply #2 on: October 30, 2018, 07:00:10 pm »

The carriage moves a little bit if forced. It is not fully locked in place. I was surprised at how suddenly it stopped as if it has hit into something. I will check out the belt. Thanks for the response.

Andy
Logged

Mark Lindquist

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 1596
  • it’s not about the photos we take - it’s the ones we leave
    • LINDQUIST STUDIOS
Re: My Z3200 crashed
« Reply #3 on: October 31, 2018, 04:00:05 pm »

Try this: unplug the printer, lift the lever and pull the sheet out from the front. Make sure no paper pieces are in there for sure. Then check to see that the on off switch in the back is set to off. Plug bCk in and turn that switch to on. Let it do its thing. Hopefully it will initialize. Try that first.

Mark
Logged
Mark Lindquist
http://z3200.com, http://MarkLindquistPhotography.com
Lindquist Studios.com

Andrew7

  • Newbie
  • *
  • Offline Offline
  • Posts: 16
Re: My Z3200 crashed
« Reply #4 on: October 31, 2018, 05:43:37 pm »

Mark, The paper came out of the printer easily, I didn't see any signs of a paper jam. The carriage can now be moved by hand but takes a lot of force to overcome the friction.  The belt. at least what I can see of it, is in fine shape with little apparent wear. When I restart it gives me a 86:01 error code.

When the problem happened the carriage came to an abrupt halt as if it hit something.  I'm up to disassembling it if I was quite sure that was the right next move. Any further advice would be greatly appreciated.

Andy
Logged

Mark Lindquist

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 1596
  • it’s not about the photos we take - it’s the ones we leave
    • LINDQUIST STUDIOS
Re: My Z3200 crashed
« Reply #5 on: October 31, 2018, 11:04:36 pm »

Don’t start pulling apart just yet Andy.  Try plugging and unplugging until the carriage moves on its own.  When it does, quickly unplug the printer and see if the carriage will move freely. Do this several times until you can get the carriage to move on its own.

Unplug your lan cable, let the printer sit unplugged over night.  Come back in the morning and see if it will initialize.

Mark
Logged
Mark Lindquist
http://z3200.com, http://MarkLindquistPhotography.com
Lindquist Studios.com

Mark Lindquist

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 1596
  • it’s not about the photos we take - it’s the ones we leave
    • LINDQUIST STUDIOS
Re: My Z3200 crashed
« Reply #6 on: October 31, 2018, 11:20:11 pm »

Also, there is a good HP tech support document here:

Error Code 86:01

Additionally, check out Bob from LPS’s video:

86:01 error code video by LPS’s Bob, the printer repair guy

Mark
Logged
Mark Lindquist
http://z3200.com, http://MarkLindquistPhotography.com
Lindquist Studios.com

Ernst Dinkla

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 3996
Re: My Z3200 crashed
« Reply #7 on: November 01, 2018, 05:32:22 am »

Hi all,

My reliable z3200 came to an abrupt halt while printing on legacy fiber paper.  The printer carriage stopped half way across the page after printing about 20% of the image. The error message was possible paper jam. I released the lever and the paper slid out easily, no sign of a paper jam. I initially thought it was the thickness of the paper but I had previously (months ago) printed with the same paper with no issues. The carriage is stuck in the center and can barely be moved. I'm suspecting the worse but hoping somebody (Mark??} can help me in the troubleshoot this problem.

Thank you,
Andy

Given the crash at  20% of the print run it is unlikely that the felt in the printing area bed came loose and blocks the head at some point, still it might near the edges of the paper. Nevertheless check that underneath the carriage.
 
Did you from time to time lubricate the bar where the head carriage rides on?

Is the belt bearing/wheel at the left side that also applies the tension to the belt not blocked by something or the axle of it broken so it is tilted in its support?

Anything that came loose from the head carriage itself like the paper width sensor you see lighting up in red when the paper is in the loading process? Quite unlikely though.

Beyond these issues you probably have to open up the right side cover to see what happened to the belt there, the electric motor + pulley that drives it and possibly the height adjustment parts at the rear of the carriage that glide on another surface than the bar.


Met vriendelijke groet, Ernst

http://www.pigment-print.com/spectralplots/spectrumviz_1.htm
March 2017 update, 750+ inkjet media white spectral plots
Logged

Mark Lindquist

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 1596
  • it’s not about the photos we take - it’s the ones we leave
    • LINDQUIST STUDIOS
Re: My Z3200 crashed
« Reply #8 on: November 01, 2018, 09:40:04 am »

Ernst has a very good point.  Put your phone camera on flash and go in through the printer cover to the left and take photos of the belt tensioning mechanism.  It will be all the way on the left of the belt end.

Another thing is the cutter may have become dislodged and is dragging.

Use a flaslight and look for any obstructions no matter how small.

As Ernst indicated, oiling the rail is important - but use the correct lubricant.

It occurs to me that the rear carriage bushing may have become dislodged or broken.
You can research these things on z3200.com.

Mark
Logged
Mark Lindquist
http://z3200.com, http://MarkLindquistPhotography.com
Lindquist Studios.com

Andrew7

  • Newbie
  • *
  • Offline Offline
  • Posts: 16
Re: My Z3200 crashed
« Reply #9 on: November 01, 2018, 11:59:23 am »

Ernst and Mark, Thank you. You have given me great direction. I will follow up on all the suggestions and get back to you with what I found.

Andy
Logged

Andrew7

  • Newbie
  • *
  • Offline Offline
  • Posts: 16
Re: My Z3200 crashed
« Reply #10 on: November 02, 2018, 12:08:20 pm »

I more closely inspected the machine based on your inputs and found:

The belt is in fact frayed and has deposited debris below it.  The belt is also off the left pulley and  around the pully shaft.
The felt looks to be in good shape.
I have not lubricated the rail.
I cannot see any obstructions of the carriage.
I manually worked the carriage back and forth resulting in somewhat less friction.
I restarted the machine and it began moving the carriage as normal until the belt slipped (stripped} and the error message was sent.

My obvious conclusion is the excessive carriage friction is the issue. What I still don't know is the cause of that friction. Is it the wedged belt edged around the pulley shaft, the dry carriage rail or something else that I just can't see?  Any sugesstions?

Andy
Logged

Mark Lindquist

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 1596
  • it’s not about the photos we take - it’s the ones we leave
    • LINDQUIST STUDIOS
Re: My Z3200 crashed
« Reply #11 on: November 02, 2018, 08:23:17 pm »

I more closely inspected the machine based on your inputs and found:

The belt is in fact frayed and has deposited debris below it.  The belt is also off the left pulley and  around the pully shaft.
The felt looks to be in good shape.
I have not lubricated the rail.
I cannot see any obstructions of the carriage.
I manually worked the carriage back and forth resulting in somewhat less friction.
I restarted the machine and it began moving the carriage as normal until the belt slipped (stripped} and the error message was sent.

My obvious conclusion is the excessive carriage friction is the issue. What I still don't know is the cause of that friction. Is it the wedged belt edged around the pulley shaft, the dry carriage rail or something else that I just can't see?  Any sugesstions?

Andy

OK- now you're getting somewhere Andy.  Actually, it sounds like the rear carriage bushing is involved in this, however, sometimes the belt can begin deteriorating and small threads can get wound around either the stepper motor drive gear on the right side or the pulley wheel on the left.  In that case, it can cause misalignment and will throw the belt off the pulley.  The two plastic shafts can wear on the pulley in the housing, or be misaligned themselves, or the tension spring can be improperly seated,  There are many possibilities. It could be that the belt has come off, in part, on one side of the plastic fasteners on the underside of the carriage.  Just a little misalignment there can cause the belt to wander off the tensioner pulley. There is definitely something seriously amiss to cause the pulley to jump off the tensioner pulley.

At this point, if it was me, I would be looking at replacing the belt and in the process, inspecting all the mechanical components involved in the carriage linear motion from spring tensioner housing, pulley, stepper gear, carriage rail, rear carriage bushing, scan axis motor, the nylon gears on the left side just inside the cover, the cutter, and all mechanical components that can have wear.

This is a good opportunity to clean everything back to new condition and replace whatever looks to be a problem. The fact that the belt has exhibited specific signs of wear is an indication that it's time to change it out.

Since you were able to get the carriage to slide properly, if only briefly, it should be fine once you change the belt out and replace the rear carriage bushing if that is at fault.

I would not now try to restart or whatever.  If the carriage is in the middle, you should be able to get the belt off the right side toothed gear and the carriage should move freely.  If it does not, you definitely have a bad rear carriage bushing, or a bad nylon insert(s) that rides on the rail. Don't hesitate to just cut the belt if your plan is to replace it.  Having the carriage left of the right side parking area is a good thing - it will eliminate having to turn the unlocking screw to get the carriage to move out of park.

Good luck with it Andrew -

Mark


 
Logged
Mark Lindquist
http://z3200.com, http://MarkLindquistPhotography.com
Lindquist Studios.com

Andrew7

  • Newbie
  • *
  • Offline Offline
  • Posts: 16
Re: My Z3200 crashed
« Reply #12 on: November 03, 2018, 04:23:27 am »

Well, now I know what needs to be done. I would like to thank Mark, Ernst and glyph for their help with the troubleshooting, much appreciated.

Andy
Logged
Pages: [1]   Go Up