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Author Topic: Cannot calibrate display - error when creating white point  (Read 11159 times)

The View

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Cannot calibrate display - error when creating white point
« on: June 18, 2018, 06:19:39 pm »

I suddenly cannot calibrate my NEC MultySync PA271W display any more.

Every time I try I get the error message that the white point cannot be established and then the software kicks out the old .icc profile and switches to a horror yellow uncalibrated profile.

I loaded the old profile in again so it now looks reasonable again, but I don't trust the calibration any  more.

Why can't Spectraview II achieve a white point any more on my display? Is my display burnt out, or is the i1Pro dead?
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digitaldog

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Re: Cannot calibrate display - error when creating white point
« Reply #1 on: June 18, 2018, 06:22:47 pm »

If you lower the backlight intensity say 10-20 cd/m2, any luck?
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The View

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Re: Cannot calibrate display - error when creating white point
« Reply #2 on: June 18, 2018, 06:32:30 pm »

If you lower the backlight intensity say 10-20 cd/m2, any luck?

I tried 10 cd/m2 less at 120 cd/m2, and again get "Error: An error occurred while adjusting the white point."

Looks like my display is shot.

Actually I have the i1Display (not the i1Pro).

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digitaldog

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Re: Cannot calibrate display - error when creating white point
« Reply #3 on: June 18, 2018, 06:36:00 pm »

Yeah perhaps it is but usually the failure is hitting the cd/2. Reboot? See if software can be updated? What if you pick a different white point?
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The View

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Re: Cannot calibrate display - error when creating white point
« Reply #4 on: June 18, 2018, 06:56:42 pm »

Yeah perhaps it is but usually the failure is hitting the cd/2. Reboot? See if software can be updated? What if you pick a different white point?

I am usually going for D65.

I tried after reboot, even at 110 cd/m2 it's a fail.

Too bad the PA272 they sold for 850$ last autumn is back up at 1250$. On top of it it's an old model from 2013

For now, I let the monitor go back to the last achieved calibration.
« Last Edit: June 18, 2018, 07:07:17 pm by The View »
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digitaldog

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Re: Cannot calibrate display - error when creating white point
« Reply #5 on: June 18, 2018, 07:10:32 pm »

Do you have another display where you can test the instrument? Perhaps it's at fault?
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The View

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Re: Cannot calibrate display - error when creating white point
« Reply #6 on: June 18, 2018, 07:25:34 pm »

Do you have another display where you can test the instrument? Perhaps it's at fault?

I have a MacBook Pro - never tried to calibrate it. Can't use the Spectraview on it, so I'll have to see what software I can find to try to calibrate it and see what  it does.

But I think it's the display. Last time I got a Delta E of 11 at 130 cd/m2. I lowered the brightness to 120 cd/m2, and then I got an acceptable value, but still not good. That was six months ago. I guess once this starts, displays go quite quickly.

« Last Edit: June 18, 2018, 07:43:03 pm by The View »
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digitaldog

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Re: Cannot calibrate display - error when creating white point
« Reply #7 on: June 18, 2018, 08:07:03 pm »

Again yeah, that deltaE report is way over the top. Still, I think it's worth testing the instrument before you toss the display. If should be able to download the X-rite software and run it on the Macbook. If it doesn't fail, then I'd be more inclined to agree it's the SpectraView.
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The View

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Re: Cannot calibrate display - error when creating white point
« Reply #8 on: June 19, 2018, 05:16:38 pm »

Yes, I'm going to download the X-Rite software and give my MacBook Pro a try.

Maybe it's also because Spectraview II has a problem with High Sierra?

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aderickson

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Re: Cannot calibrate display - error when creating white point
« Reply #9 on: June 19, 2018, 05:31:05 pm »

Yes, I'm going to download the X-Rite software and give my MacBook Pro a try.

Maybe it's also because Spectraview II has a problem with High Sierra?

I use Spectraview II on High Sierra. No problems. It just got an update.

Allan
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digitaldog

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Re: Cannot calibrate display - error when creating white point
« Reply #10 on: June 19, 2018, 05:38:13 pm »

I use Spectraview II on High Sierra. No problems. It just got an update.
Ditto. Running 10.13.5, ran the product yesterday.
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Ken Bennett

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Re: Cannot calibrate display - error when creating white point
« Reply #11 on: December 17, 2018, 04:12:00 pm »

I'm getting the same error with a brand new EA275WMI and the Spyder 5 sensor. Hooked up to a brand new Macbook Pro (Displayport to USB-C/Thunderbolt cable.) Tried the "photo editing" setting at 140 cd/m2, then lowered it to my preferred setting of 120. Still won't calibrate. Going to try another cable tomorrow, this thing seems very sensitive to how it is connected to the MBP.
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jmlphotography

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Re: Cannot calibrate display - error when creating white point
« Reply #12 on: December 18, 2018, 06:42:26 pm »

I had the same problem with my NEC 2690, Spectraview and an i1Display a few years ago. Someone suggested the problem might be the i1Display and that was the answer.  Got a new one and all was well.  As Digital Dog said, try that before trashing your monitor.
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Ken Bennett

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Re: Cannot calibrate display - error when creating white point
« Reply #13 on: December 20, 2018, 11:16:39 am »

Thanks for the reply. That clarified things quite a bit.

I have a PA272W at my studio that came with the XRite calibration unit. So I brought that home and it worked perfectly, first try.

NEC is replacing the Spyder 5 under warranty.
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