Thanks all for your interest and replies. I have to say, I posted this out of frustration having been banging my head against the wall with the rebate company for so long. I had tried contacting DataColor on a couple of occasions but never seemed to get any reply from them. After posting this, I found the DataColor Canada support email address and wrote to them. They dealt with the problem promptly by contacting the rebate company. DataColor inform me that the rebate company say they mailed out my cheque the day before. :-) I'm really not a complainer, but things with this issue were beginning to give me doubts about ever getting my money back. DataColor dealt with the situation satisfactorily, but, of course, until I get the cheque, the jury's out on the rebate company. At least I hope that this has served to warn DataColor and members here to be forewarned about status-now.com. Hopefully, they'll realise it's far better to deal with things in an honourable and prompt manner; it's easier in the end! Once again, thanks for your interest and feedback everyone.