I am with dogbark too. They replied to my email when I got an email about Bluescale Digital opening an account in my name. This is what I got back:
Hello,
This email is from us as we are making changes to our billing system, website, and new servers. Nothing has to be done by you at this time. We will be sending out emails if we need any assistance when moving the sites to the new servers and you will be provided with new login details. Bluescale.digital is the parent company and may see it on the tickets. We are still owned by the same people as before we just made support changes and other changes in the company.
Rob F
My email was up for a very short period of time this morning but my website is still down.
I agree their service has gone down in the last year. Maybe shopping around for another hoast but can't do anything until they are up again!