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Author Topic: unable to open 9.3  (Read 1683 times)

fstop6420

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unable to open 9.3
« on: October 05, 2016, 06:18:30 pm »

I downloaded 9.3 and since that time C1 will not open correctly I get the splash screen and the invitation to receive inspiration and then the scrfeen goes to my desktop I have tired to uninstall C1 and re install it to no avail I tried to uninstall it and obtain 9.2 but was unable to obtain 9.2  Any ideas where else I can go?

Thanks
Roger Lieberman
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E.J. Peiker

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Re: unable to open 9.3
« Reply #1 on: October 05, 2016, 07:55:11 pm »

It is likely 9.2 is in your Downloads folder if you had previously installed 9.2.
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Paul2660

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Re: unable to open 9.3
« Reply #2 on: October 05, 2016, 08:55:35 pm »

Phase one keeps the older releases on their site. It's not readily available but you will find the old versions on 9. But I also bet you still have 9.2 in your downloads.

Paul C
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Paul Caldwell
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Bart_van_der_Wolf

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Re: unable to open 9.3
« Reply #3 on: October 06, 2016, 04:19:09 am »

Phase one keeps the older releases on their site.

Yes, the software archive is accessible from the bottom of their download page, the current link is here.

Cheers,
Bart
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== If you do what you did, you'll get what you got. ==

fstop6420

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Re: unable to open 9.3
« Reply #4 on: October 06, 2016, 12:56:03 pm »

Thanks for all the suggestions  It is interesting that when I look at the downloads history I do not find and evidence of either 9.3 or 9.2 (either as capture one or phase on)
Does this info help reso;ve the issue?
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fstop6420

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Re: unable to open 9.3
« Reply #5 on: October 06, 2016, 01:49:43 pm »

Thanks for all the assistance I was able to delete 9.3 and then re installing 9.21 and the problem is solved  It is unfortunate that there is not a simple way to communicate to Phaseone about this type of problem  Adobe has a simple method of communicating problems
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Paul2660

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Re: unable to open 9.3
« Reply #6 on: October 06, 2016, 01:56:45 pm »

This is a strange problem indeed.

BTW it's actually pretty straight forward to open a support case with P1.

Just go to their site. Under support open a new case. You will have to register if not already.

They will respond usually in less than 24 hours.

When they respond you will get an email.

Paul C
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Paul Caldwell
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Doug Peterson

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Re: unable to open 9.3
« Reply #7 on: October 06, 2016, 02:23:05 pm »

Thanks for all the assistance I was able to delete 9.3 and then re installing 9.21 and the problem is solved  It is unfortunate that there is not a simple way to communicate to Phaseone about this type of problem  Adobe has a simple method of communicating problems

Assuming you bought C1 from a dealer (which is usually less expensive anyway, e.g. our discount) then you have two great options:
- Support case online with Phase One
- Direct call/email/visit/text to your Phase One dealer

This seems to me to be much better than Adobe's available support options.
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