Pages: [1]   Go Down

Author Topic: Good service by Epson (Decision One) but still give bad review.  (Read 3103 times)

dgberg

  • Sr. Member
  • ****
  • Online Online
  • Posts: 2722
    • http://bergscanvasgallery.com http://bergscustomfurniture.com
Good service by Epson (Decision One) but still give bad review.
« on: September 21, 2016, 01:07:41 pm »

I have a thread somewhere below about my 9900 and the missing yellow channel.
I had Decision One here 2 weeks ago to look it over and replace the left ink bay(long shot).
The left ink slot was canted sideways and could not be straightened. That was not the fix.
Because I have 10,000ml of K3 inks I elected to buy a used Epson 9890 and also repair my 9900.
The cost was way out of line (As we all know) but I still wanted to have a backup so the tech ordered all the parts.
Came yesterday and replaced the printhead as well the entire pump cap assembly.
The tech was really good and both of those major parts were replaced in 2.5 hours.
Kudos to the tech for a job well done.

Now for the other side of the coin.
Epson called me and wanted me to complete a survey of my experience.
Questions like. How was the speed of service? 5 of 5
Did the tech complete the repair to your satisfaction? 5 of 5.
How was my overall experience of the repair? 1 of 5
Epson, why? My answer, cost.
Epson, please explain? A trained technician with a minivan and set of screwdrivers is not worth $175.00 an hour. $90 maybe $100, $175 no way. (Idiot me still paid it.)
Not to forget that $1600 new head.
The poor guy is not halfway through the survey and he says thank you very much and hangs up.. I guess I was too honest.
Happy that I now have two working printers. I wish I did not feel like I made a mistake but I feel like I was downright fleeced.



« Last Edit: September 22, 2016, 07:52:14 am by Dan Berg »
Logged

John Nollendorfs

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 623
Re: Good service by Epson (Decision One) but still give bad review.
« Reply #1 on: September 21, 2016, 01:21:03 pm »

Dan
Have you ever considered either a Canon (heads user replaceable for about $400@ and usually last 1-2 years), or an HP Z with 2 color print heads user replaceable, costing about $60@. I'm just starting to switch out to my 3rd set of print heads in 9 years! And the best part--I rarely run nozzle checks, it just prints great even after sitting unused for a week or two. ;-) And what about the fade resistance of the HP inks--double Epson & Canon!!!!
Logged

dgberg

  • Sr. Member
  • ****
  • Online Online
  • Posts: 2722
    • http://bergscanvasgallery.com http://bergscustomfurniture.com
Re: Good service by Epson (Decision One) but still give bad review.
« Reply #2 on: September 21, 2016, 01:49:55 pm »

Just too vested in Epson. (6 of them.) I have refillable carts for all my Epsons but one and just tons of OEM K3 inks.
That massive ink supply is what really made the decision for me.
If you break this recent service call over the last 6 years it is not so bad.
I did not spend 1 cent on service in the almost 6 years I have had the 9900.
Improved fade resistance over the Epsons is not needed in my opinion.
Another reason for not wanting the newest latest and greatest printer are the minimal improvements. Not enough to justify the expense at least for me.

deanwork

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 2400
Re: Good service by Epson (Decision One) but still give bad review.
« Reply #3 on: September 21, 2016, 02:59:47 pm »

If you keep the capping station damp and clean it and the wiper blade regularly these two printers could last you a long time. Once I started dampening the cap area with distilled water after every job, or once a week on my 9890, I have had zero nozzles missing and that has been over a year with a printer that I don't use more than once every two or three weeks. I consider it critical maintenance. Before I started doing that I had a lot of missing nozzles and wasted time, not to mention wasted ink. Wish I had started that at the  very beginning. The 9890 is a good solid printer if you keep an eye on that cap station and wiper blade. Epson should have told us that but they never did. I think the whole thing has been redesigned on the new ones.
Logged

tonyrom

  • Jr. Member
  • **
  • Offline Offline
  • Posts: 74
Re: Good service by Epson (Decision One) but still give bad review.
« Reply #4 on: September 21, 2016, 04:26:08 pm »

Can you expand on this process a bit of keeping the capped area moist?
Logged

deanwork

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 2400
Re: Good service by Epson (Decision One) but still give bad review.
« Reply #5 on: September 21, 2016, 08:27:41 pm »

Yea,

Ok, First of all get a flashlight or work light positioned that you can illuminate the interior of the printer carriage.

This is all so simple it takes me less than 5 minutes. But I'll describe it step by step.

Turn the printer on and at that point the head will come out of it's resting position on the cap station. Quickly open the front cover of the printer and slide the head assembly to the left. If the printer is already on you can make the head assembly move out of the way by starting a nozzle check, and once it starts to move open the front cover of the printer and slide the head to the left.

However you get the head out of the way, now you can see the cap station with a good light, to the far right of the inside of the carriage assembly. What I do is just put a tiny flashlight right inside the printer carriage area and lay it there pointing to the cap area.

I have a small bottle of distilled water ready and a regular plastic straw. I suck some of the distilled water into the straw and put my thumb over the end of the straw to keep the water in the straw. Then I move the straw over the capping station and while moving it across the slots where the individual head nozzles sit, release my thumb and soak the entire pad area. Usually I do this three times to made sure I have soaked all the nozzle slots. Before I start this I place a lint free cloth underneath the cap assembly to catch any dripping water. This is a good idea because you don't want even the outside chance of shorting anything out.  It doesn't seem like there is anything to worry about under that area, but I'm not taking even a slight chance there.

This straw technique is something someone on this list told me about and it works great. Alternatively you can soak a folded Bounty paper towel with distilled water and gently dab the cap station. I prefer to use this straw method because that way I don't have to even touch the pads and risk knocking them around, although if you are careful and have a good light you probably wouldn't move them anyway.

Just before doing the pad soaking I made sure I clean the little wiper blade that you will see is positioned in front of this area. It is very important also to not let ink build up on that plastic strip. If it does it won't clean the face of the heads correctly and that will lead to clogging and transferring ink onto the surface of the nozzles. I usually see the wiper blade accumulating ink even after just one day of large print output. Dirty wiper blades create dirty heads and they create clogs and missing nozzles. Don't knock the wiper blade out of it's position. If you do, snap it back in place. It's not a big deal you can always replace them but I've never had any trouble with any of this. I use a lint free cotton cloth soaked with distilled water for this. Don't use any Windex or anything like that which could dry out the pads and damage them over time.

As soon as the pads are soaked with distilled water, move the head back over them and close the front cover. At that point the printer will automatically do a short head cleaning. I then put a sheet of bond paper in the feed slot and go ahead and do the nozzle check.

You could unplug the printer during this whole process but I never do. Don't ever spray that area with a spray bottle! That's how you get in trouble shorting things out and blowing fuses on the main board. Only put the water right where it needs to be and the straw works perfectly for that.

Then when you turn off the printer this area will be tightly sealed and won't dry out for quite awhile. I also keep my printers covered when not in use. I use a thick muslin painters cloth from Home Depot. This helps keep heaters or air conditioners from drying out the pads. These caping stations are critical for keeping the print heads sealed and prevent air getting in there and drying out the heads. When the pads dry out they become brittle, loose their shape and don't fit the head assembly adequately. The drier your geographical environment is and the less you use the printer the more concern you should have about these pads drying out.

It is my feeling that this procedure should be done on all Epson printers that are not being used for long periods of time every day, and probably even for the ones that are. This keeps the area and wiper blade clean. The wiper blade will not clean itself, that's for sure. I only wish I had done this with all my Epson machines over the years. I'd have saved a lot of money on ink and waste tanks.

john
Logged

dgberg

  • Sr. Member
  • ****
  • Online Online
  • Posts: 2722
    • http://bergscanvasgallery.com http://bergscustomfurniture.com
Re: Good service by Epson (Decision One) but still give bad review.
« Reply #6 on: September 22, 2016, 08:28:31 am »

Here is what $1850 worth of parts looks like. (Backside of a 9900 pump cap assembly and printhead)
It is amazing the pump cap assembly is only $235.00 compared to the $1600 for the printhead.

enduser

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 610
Re: Good service by Epson (Decision One) but still give bad review.
« Reply #7 on: September 22, 2016, 09:59:00 pm »

Would glycerine be better than water? My Canon iPF has a glycerine supply built in and puts a drop on the resting position each time it goes to sleep.
Logged

deanwork

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 2400
Re: Good service by Epson (Decision One) but still give bad review.
« Reply #8 on: September 23, 2016, 09:44:09 am »

Wow, I didn't realize that. My IPF has never had a missing nozzle in 5 years except when the head goes out. The cap station seems to fit perfectly. But of course it has a lot f redundant nozzles that replace the ones that go. Thermal heads are designed very differently of course, but the cap stations and wiper blades are much better designed on the HP and IPF printers. I haven't seen the new Epson LF models yet but I'll bet they redesigned the whole way the head fits into it's resting area. The cap station on my 9890 is just not up to par. Actually the only Epson I ever owned that had a great robust head design was the original 10K. Now that was a cap station.

Actually distilled water is one of the best and safest solvents in the universe. The real miracle of water is that it has a way of adapting to its environment without causing chemical conflicts ( unless the chemicals are oil based, and Epson K3 inks are not ). Water also safely evaporates and doesn't build up any kind of residue over time, IF it is distilled water.

j


ss
Would glycerine be better than water? My Canon iPF has a glycerine supply built in and puts a drop on the resting position each time it goes to sleep.
Logged
Pages: [1]   Go Up