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Author Topic: My thanks to Adobe Support.  (Read 887 times)

JRSmit

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    • Jan R. Smit Fine Art Printing Specialist
My thanks to Adobe Support.
« on: April 01, 2016, 09:59:40 am »

Yesterday I decided to update LR CC to the latest version, via the creative cloud app. But it failed with an error that it could not install c++ 2010 redistributable. After several tries, uninstalling, reboots, etc, no success. I even installed visual studio. Still no success. Then I called Adobe Support, and via a chat session I gave them control over my desktop, and they did the install and all went fine (still no clues as to why it failed for me). But the major point: I am back into production now!
Thanks Adobe Support.
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Fine art photography: janrsmit.com
Fine Art Printing Specialist: www.fineartprintingspecialist.nl


Jan R. Smit
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