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rmlewis

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Confused
« on: January 06, 2014, 03:01:49 am »
I purchased a LuLa subscription in late December then purchased a full subscription on Jan 2nd. Having been away for Christmas I am just tying to download a video - in fact trying all day with no result. I see there has been a change on 1/1/14 but not sure how it affects my downloads.

Any help appreciated :(

Thanks

Rob Lewis
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Christopher Sanderson

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Re: Confused
« Reply #1 on: January 06, 2014, 06:42:00 am »
Hi Rob

You should contact Purple help to get them to sort this out for you.

You only need one subscription - that may be the cause of the problem.

Chris
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rmlewis

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Re: Confused
« Reply #2 on: January 09, 2014, 08:59:04 am »
Thanks

In fact I uninstalled and re installed and have now successfully downloaded - it just seems very slow to download but it gets there.

Rob
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