Luminous Landscape Forum

Site & Board Matters => Luminous Landscape Video => Topic started by: rmlewis on January 06, 2014, 03:01:49 am

Title: Confused
Post by: rmlewis on January 06, 2014, 03:01:49 am

I purchased a LuLa subscription in late December then purchased a full subscription on Jan 2nd. Having been away for Christmas I am just tying to download a video - in fact trying all day with no result. I see there has been a change on 1/1/14 but not sure how it affects my downloads.

Any help appreciated :(

Thanks

Rob Lewis

Title: Re: Confused
Post by: Christopher Sanderson on January 06, 2014, 06:42:00 am

Hi Rob

You should contact Purple help (http://platformpurple.com/help/contact-us/) to get them to sort this out for you.

You only need one subscription - that may be the cause of the problem.

Chris

Title: Re: Confused
Post by: rmlewis on January 09, 2014, 08:59:04 am

Thanks

In fact I uninstalled and re installed and have now successfully downloaded - it just seems very slow to download but it gets there.

Rob