Greetings: My new green cart came yesterday and when I installed it I got the same message as before "replace G cartridge".
My thoughts now are: something is wrong with the internal chip reader?
any suggestions ?
regards
Larry.
Try this:
Shut printer down. Unplug. Pull all carts, put them in a freezer bag and use the opportunity to shake them well.
Turn printer back on. Wait until it asks for a cartridge. Put the green one in first. See what happens.
It will either accept it or not. If it accepts it, there will be a beep and a message saying thanks for using HP genuine inks.
Next replace all the cartridges, then see if it goes on to initialize. If so, you may be good to go. Or it will give you the replace G Cartridge message.
If not, you could have a print mech board issue.
Try the replace all inks first and see what gives.
Best,
Mark