Tuesday—opened and set up new MacPro.. Migrated everything from Old to New computer.
Tuesday—Apple does not support migration from OSX 10.4.11 to 10.6.
Had to move stuff manually to new Machine—Done on Wednesday— after one hour on phone with Adobe tech support Did clean install of Photoshop CS3 and Lightroom 2.0 per Adobe. This meant having to install all plugging individually.
Lightroom did not see the catalogue on my external hard drive, and HDR merge in Photoshop do not work. After 45 Minutes of waiting for Adobe to answer and listening to music—no one answered
Thursday—after 60 Minutes of waiting and listening to music from ADOBE, no one answered. I even tried to reach Customer support instead of Tech support with no success. Searched adobe website for help without success.
Friday. After 30 minutes of waiting, no contact with tech support was achieved. I then tried Customer support and reached a Human, who transferred me to tech support. I first talked to an agent whom I could not understand, and he then transferred me to another agent, higher-level agent. I spent about one hour with this person and one of my main problems was solved, I think.
When the second problem was investigated, After about 20 Minutes, I was told there was a solution, but I would have to establish and one time contract for $39 to fix my problem because CS3 was no longer supported. No guarantee was offered, although asked for. He was not able to process my card because of an internal problem with Adobe. He transferred me to Customer service and after 15 minute, I paid via credit card the $40 and given a new contract number.
Customer Service then transferred me back to Tech support. After 15 minutes I was told there was and internal communication problem and the people who solve my issue were not reachable. He took my home number they would call me back within One hour.
As of this writing one hour later, I have not been called.
After several hours of my time over the last three days, my problem remains. At every step of this ordeal I let them know how long I had been on the phone and although sympathy was expressed, the problem remains. Every time I was transferred to another Human, I was asked for my personal Info, the Adobe ID #, etc.etc. At no time was this passed along to the next agent. Every time I was treated as a new person—Prior to then I was non-existent.
Is this the penalty of not upgrading from CS3 to CS4, even though my version is only one behind the current version? Is this poor performance reflective of a company TOO callous, profitable, and arrogant, and ungrateful to its loyal users like me
Shame on Adobe and on Apple for making this upgrade to their products so painful. I do Understand the need to Upgrade software, but do not understand the practice of making us pay such a heavy price in terms hours of wasted time, because we did not upgrade each and every time, if it did not offer enough reason to do so. Are these companies interested in maintaining a loyal user base, allowing us to use an earlier version of their product if updating did not offer a significant advantage, forcing to take the path of least resistance and upgrading each and every time they think necessary.
In this day and age, these upgrades should be “seamless” and Painless—NOT a punishment for not paying them for upgrades at their whim.