CS3 printing

[Lisa Nikodym]

After months of printing OK from CS3 (to an Epson 3800), a mysterious problem has developed.  As soon as I click on "Print", it comes back with an error window saying, "Before you can perform printer-related tasks such a page setup or printing a document, you need to install a printer."   It doesn't get far enough for me to choose a printer from the list.  However, the printer *is* installed, and I can print to it fine using other applications.

I've googled (and searched Adobe forums) for answers, and have only found more people with the same problem without any useful-sounding answers.  Has anyone here run into this problem, or have any understanding about what is needed to fix it?  I've already tried uninstalling and reinstalling the printer, and it hasn't helped.

Thanks,
Lisa

[Mark D Segal]

After months of printing OK from CS3 (to an Epson 3800), a mysterious problem has developed.  As soon as I click on "Print", it comes back with an error window saying, "Before you can perform printer-related tasks such a page setup or printing a document, you need to install a printer."   It doesn't get far enough for me to choose a printer from the list.  However, the printer *is* installed, and I can print to it fine using other applications.

I've googled (and searched Adobe forums) for answers, and have only found more people with the same problem without any useful-sounding answers.  Has anyone here run into this problem, or have any understanding about what is needed to fix it?  I've already tried uninstalling and reinstalling the printer, and it hasn't helped.

Thanks,
Lisa
[{POST_SNAPBACK}][/a]

Lisa,
You should submit a formal bug report to Adobe, filled as completely as you can. Here is the link: [a href=\"http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform]Adobe Bug Report Forim[/url]

Mark

[Lisa Nikodym]

I'll give that a try.  Thanks for the link.

In the meantime, I'll just print from CS2.

Lisa

[Mark D Segal]

I'll give that a try.  Thanks for the link.

In the meantime, I'll just print from CS2.

Lisa
[a href=\"index.php?act=findpost&pid=148844\"][{POST_SNAPBACK}][/a]

That is exactly what I am doing until the CS3 print module is fixed.

Mark

[filip baraka]

Have u tried to reinstall drivers?

[Lisa Nikodym]

Have u tried to reinstall drivers?

I believe we did when we uninstalled and reinstalled the printer.

Lisa

[Peter McLennan]

I had endless problems with CS3 printing regarding double profiles, poor centering, non-sticky settings, etc. and revived my old copy of Qimage.  All the printing problems disappeared and many new capabilities appeared.  I do all my printing through Qimage now.  Highly recommended.

I think Adobe got too ambitious too soon with the printing module.

[Mark D Segal]

I believe we did when we uninstalled and reinstalled the printer.

Lisa
[a href=\"index.php?act=findpost&pid=149012\"][{POST_SNAPBACK}][/a]

You did. Installing and uninstalling the printer is installing and uninstalling the driver, the profiles and the utilities.

[Mark D Segal]

I had endless problems with CS3 printing regarding double profiles, poor centering, non-sticky settings, etc. and revived my old copy of Qimage.  All the printing problems disappeared and many new capabilities appeared.  I do all my printing through Qimage now.  Highly recommended.

I think Adobe got too ambitious too soon with the printing module.
[a href=\"index.php?act=findpost&pid=149013\"][{POST_SNAPBACK}][/a]

It isn't "endless". There are really two key problems: (1) a non-sticky setting for the printer selection and (2) centering. The centering problem exists with some combinations of O/S and printer/printer driver but not for others. It is a work in progress. Don't despair. Meanwhile, I am using CS2 for printing.

[Lisa Nikodym]

I had actually been successfully using CS3 printing for several months, with everything working well for me except for the setting non-stickiness.  This problem of mine is a new one.  Probably something got corrupted, or reset by some update, but I have no way of telling what.  I'm content to use CS2 for printing until a new version of CS3 comes out, or until I need a new PC and need to reinstall CS3 anyway (which will probably be in not too long).

Lisa

[BradSmith]

You know, its really kind of sad.  Stepping back from the details for a minute, we've got a company as big and talented as Adobe, doing what they've been doing for a long time, and they can't write a printing module that reliably does what it is supposed to do.  Or maybe another way of saying it, they intro'd the software before their programmers solved the problem.  None the less, really sad.

And this is not a $49.95 software package.

[Jack Flesher]

You know, its really kind of sad.  Stepping back from the details for a minute, we've got a company as big and talented as Adobe, doing what they've been doing for a long time, and they can't write a printing module that reliably does what it is supposed to do.  Or maybe another way of saying it, they intro'd the software before their programmers solved the problem.  None the less, really sad.

And this is not a $49.95 software package.
[a href=\"index.php?act=findpost&pid=149068\"][{POST_SNAPBACK}][/a]

I suspect the problem is not with Adobe, but rather with Microsoft.  They have gotten big into DRM with Vista and are adding updates to XP to same.  Since image files are subject to DRM, they might be creating conflicts (just ask anybody that has Vista and has tried to move files from one machine to another).  Best advice is to print with a third-part printing program like Q-Image, or use CS2 as you're doing.

FWIW, my next box is a Mac.

Cheers,

[Mark D Segal]

Jack,

It so happens that using the Epson printer driver with a Mac is and always has been a far bigger headache than it recently turned out to be with CS3 on Windows. Three big actors are involved in how it all works or doesn't work together: Adobe, Epson and Microsoft. Once you reflect on the history and timing of up-grades between Photoshop, the Epson Driver and Microsoft Operating Systems, you can begin to put together a picture of where and how the problems sit. I recommend that you suspend your suspicions for a while.

Mark

[JeffKohn]

I suspect the problem is not with Adobe, but rather with Microsoft.  They have gotten big into DRM with Vista and are adding updates to XP to same.  Since image files are subject to DRM, they might be creating conflicts (just ask anybody that has Vista and has tried to move files from one machine to another).  Best advice is to print with a third-part printing program like Q-Image, or use CS2 as you're doing.

FWIW, my next box is a Mac.

Cheers,
[a href=\"index.php?act=findpost&pid=149090\"][{POST_SNAPBACK}][/a]

This is pure nonsense.

[Mark D Segal]

This is pure nonsense.
[a href=\"index.php?act=findpost&pid=149117\"][{POST_SNAPBACK}][/a]

Jeff, what is the distinction between pure nonsense and nonsense that is not pure  ?

OK, I'm being facetious, but on a more serious side, this kind of response is not useful to any one. Either you know what's wrong with what Jack is saying or you don't. If the latter, discussion over, if the former, please educate us.

Mark

[DarkPenguin]

Microsoft doesn't just slap drm on anything going through.  Either it the item's digital rights are managed or they are not.  This is something someone creating a file has to setup.

[John.Murray]

I had a similar probem with Adobe Acrobat *Reader* of all things.  Printing resulted in the "No Printer" message, even though several printers were available on my XP/SP2 Laptop.

The problem was very similar to ones I encounter managing terminal services, where User's profiles are locked down - however in my case (logged in locally - domain admin rights) i still encountered this problem:

Installed Adobe apps, at the time:

Acrobat 6.0 (full version able to author pdf's)
CS2
LR betas
LR 1.2
CS3 upg
Reader 8.02

Obviously, I'n not running LR beta, nor am I running CS2, but this is the order in which the apps lived and were superseded on this machine.  I solved my problem by re-installing Acrobat 6.  Printing is now fine, however opening pdf's in IE results in Acrobat 6 launching instead of Reader 8 despite a re-install.

This *feels* like an Adobe issue . . . .

[Raw shooter]

This is pure nonsense.
[a href=\"index.php?act=findpost&pid=149117\"][{POST_SNAPBACK}][/a]

I agree, that post on Windows Vista and DRM is utter nonsense.  I'm sure his Mac will be the superhero and solve his ills.

[Mark D Segal]

Well, now we've migrated from pure nonsense to utter nonsense. What's the difference in the nonsense between "pure" and "utter"?  

Again, you guys, if you want to accuse an experienced Forum member of "uttering" nonsense, you'd be more ingratiating and informative if you explained yourselves.

[Jack Flesher]

Lisa:

Try using XP's "restore" to get you back to a date where you could print directly.  Confirm you can print from XP again, then run ONLY the XP udpates to get you current again and see if you can still print afterward.  If you can, my suspicions were wrong.  If you can't, I'll be looking a few apologies  

PS: and now you know why I don't post here anymore...

PPS: For all you DRM naysayers, here's a little test for you to run --- move about 1Gig of images from your XP machine to a relatively fast external drive and record the total time it takes.  Now put those same 1G of images on a Vista machine and time that move to the same external drive, even if the Vista machine is a faster box.  Get back to us with your results.