Well, the technician's second visit has come and gone. Still wonky on the nozzle check, still not running from the sheet feeder. Got it to work "OK" for roll feeder. He was here for almost 4 hours, on the phone with Canon. No one can figure out what's wrong and we all agree that while the printer might be marginally functional with roll paper, it isn't fixed. Next step is bringing a senior tech down from Colorado early next week - he has the ability to make a call vis a vis further repair attempts or a new machine. First print off the machine was pretty nice. Oh, and they are sending me more ink.
I know that by now Canon has provided me with free supplies and repairs worth more than what the machine costs them to make. With more to be spent if repair is the path. I am in the manufacturing business myself - I would have called it by now and sent in a new machine. Another 5 hours of vacation time burned. But I have "First Light" to borrow an astronomy term.
Robert
The machine has been repaired to its fully functional state.
The Canon regional tech is with the Pitney Bowes tech here, and they have again disassembled my printer. Now they have run some diagnostics and are replacing a bunch more expensive parts.
Prior replacements:
a) Cutter Head ($39)
b) Cutter Motor assembly (~$100)
c) Cutter Mount Assembly ($200)
New Replacements today
d) Left Print Head ($450)
e) Main Logic board ($750)
Will keep this list up to date. So far we are over $1,500 in parts.
Three Service calls, 2 of them 4 hours in length plus this one from 2 techs that lasted 2.5 hours.
Oh by the way, another complete set of inks and another MC - ($2,000) total.
Canon super tech recommended replacing the purge unit every year - it makes your print heads last longer. Of course that's a service call to do this - replacing it yourself is high on the difficulty scale.
