Yes it is new from Epson, it does seem to have settled down now, but to be honest I have not had time to have a good play, I have had a 7600 for around 9 years or more(had one when they first arrived in the country)so was very disappointed when it did not print with out lines, it seems there is a problem with the auto cleaning reading a post on this forum, I found the manual to be useless, and customer support even worse, they suggested to up date the firmware which I have done, but the update does not update the nozzle cleaning.