www.reduser.net/forum/showthread.php?68587-The-Case-of-Philip-Bloom
It seems like everything worked out for Mr. Bloom, but I can understand his frustrations.
I've been either lucky or wise (probably lucky) with my two RED One's, but have gone down this road with expensive medium format still cameras and the difference is the medium format company did not make any public apology and actually never recognized the issues in public, so for Mr. Jannard to apologize may not make Mr. Bloom's experience better, but at least it shows an effort to recognize issues.
I really like our RED's but am not a fanboy as we pay retail and if something better comes along I'd change in a heartbeat, though I can see why RED didn't understand not having a backup on set.
I'd never do a project with one camera, because all cameras can have issues, especially something as new and complicated as a 5k motion camera.
A few weeks ago we blew out two Canon still cameras, one a shutter, the other a circuit board and because I had two backup Canons, two Nikons and Two Contax with digital backs we didn't miss a beat, but as frustrating as a camera going down can be, nobody but the crew knew of any issues and nothing was put in jeopardy.
When the EPIC was introduced we placed our order but pulled back and bought a second RED One MX. I thought it made more sense to go with something that was tested and in wide production. We have placed our order for a Scarlet, though this is a much less expensive camera and quite honestly will not be our main cameras, so though it is new, if something goes sideways, we're covered.
New digital cameras can be a savior or a nightmare. Bern, as you know I was one of the first photographers to identify the overshooting and file damage of the Canon 1ds Mark II still cameras and as you know, reporting that and getting a resolve would make a Tom Clancy novel look like non-fiction, so in my view, no company wants a negative public report and few are quick to acknowledge it, some can be downright nasty, though once again, I've never seen a public apology from any camera company.
I rarely read the RED forums as they are full of fanboyism (is that a word?) and I'm not that brand centric to enjoy it or learn from it. Given that, I do appreciate that the owner of the company does address issues straight on.
One thing I know is when I buy, especially in the high end digital range, not to listen to buyer's remorse. You pay your money, you take your chances and if doesn't work either fix it or. . . move on.
In Mr. Bloom's case he seemed to get it fixed, but still moved on.
IMO
BC