I may have expected too much but I bought a 25 pack of their Fiber Gloss paper to print a series of 11X14 prints for a client. I downloaded the proper profile from their web site, installed it properly, and then ran my first print a black and white that comes out looking like a cyanotype. - extremely cyan. In fact it is the worst factory profile I have ever seen. OK, so I email their support and ask for help. This was last Saturday and I will be delivering the prints done on another paper tomorrow, Thursday as I simply never heard back from InkPress. Just thought I would let people know not to expect either decent profiles or support if you by their paper.