I think the unit goes across as if it is going to cut but doesn't actually do it.
Let it perform a cut from the printer panel.
Load a sheet wider than a feet, call it a roll on the panel, when accepted push the cut button on the panel.
If it actually does the cutting action the process is:
paper is advanced approx 4 inches
the head carriage collects the cutter carriage at the left side
hooks it up and makes the cutting stroke to the right
returns the cutter carriage to the left
goes back to the head capping station at right
paper is pulled back again.
If that doesn't result in a separated stroke of paper at the front of the printer then there is mechanical problem and you should open the left side of the printer to check the rotary knife etc. It can be pulled out.
However if it works you can do the above but call the paper roll again and gloss RC.
The normal gloss loading always will be followed by a cut action right away.
If that works I guess there must be something in the driver that blocks normal cutting.
Go to the printer preference setting and check whether disable auto-cutting is switched off.
It happens that normal driver settings do not stick and fall back to the default = printer preference.
Change it that auto-cutting is on.
Ernst Dinkla
Try:
http://groups.yahoo.com/group/Wide_Inkjet_Printers/