Topic: z3100 current status of roller marks? (Read 78663 times)

kaelaria · « **Reply #80 on:** February 08, 2008, 08:36:48 pm »

I too am using Eccono Mode.

ricgal · « **Reply #81 on:** February 09, 2008, 04:41:54 am »

I am using Hahnemuhle Baryta- only on A4 so far but astonishing results- no marks- larger gamut than ID Satin for colour and very intense blacks for mono. Seems very robust surface too- maybe that is the key to not marking through the printer!?

Jim Cole · « **Reply #82 on:** February 09, 2008, 10:09:09 am »

Thanks for the comment on the Hahne paper. Perhaps it's just the Harman surface that can't take the ink well on the Z.

Jim

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I am using Hahnemuhle Baryta- only on A4 so far but astonishing results- no marks- larger gamut than ID Satin for colour and very intense blacks for mono. Seems very robust surface too- maybe that is the key to not marking through the printer!?
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kaelaria · « **Reply #83 on:** February 09, 2008, 05:00:33 pm »

Well, after doing more printing today -not so happy. I did one in greyscale, and see rollermarks, and a few lines where it looks like the edge of the roller dragged or something. The scratch lines are plainyl visible, the roller smudge marks only form an extreme angle - but are plainly there. You can even see where parts of the roller are leaving marks and parts aren't, there is a repeating smudge pattern for each one. It's like they need to be cleaned - but I sure can't see how to get in there and wipe them. Anyone know how to get that roller bar off to wipe them down with alcohol or something?

denis_ · « **Reply #84 on:** February 12, 2008, 07:55:07 am »

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Well, after doing more printing today -not so happy. I did one in greyscale, and see rollermarks, and a few lines where it looks like the edge of the roller dragged or something. The scratch lines are plainyl visible, the roller smudge marks only form an extreme angle - but are plainly there. You can even see where parts of the roller are leaving marks and parts aren't, there is a repeating smudge pattern for each one. It's like they need to be cleaned - but I sure can't see how to get in there and wipe them. Anyone know how to get that roller bar off to wipe them down with alcohol or something?
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If you push "up" and "cancel" while in the main menu you come into the service menu.
Go then in service utilities and there you have the option to "turn drive roller".

That will allow you to clean them.

denis

kaelaria · « **Reply #85 on:** February 12, 2008, 10:55:18 am »

HP officialy has terrible support.

I called yesterday right after they opened (designjet support is not covered by live chat nor 24 hour phone support - you have to go through all the menus to find that out).

I spoke to a very nice guy that talked to me for 30 min getting all the details of the problem. he said it's a known common problem and he can get a tech out to replace the assembly. I thought great!

15 min later I missed his call back - he left a message that they need 'pictures of the marks' emailed to designjet.generic@hp.com - ok, I sent them right after 9am. He also assured me that either he or a tech would be calling me right back after the computer processes the case.

1pm, I have heard nothing, so I call back and get another guy. He basically says that they are 'waiting on the pictures because they go to a routing address and only my guy can process the claim'. He assured me that I would still be getting a call that day. NOTHING.

I call back this morning - now I'm getting a little pissed. They are treating this as if it's a freaking $50 printer from Best Buy - oh, it sucks, no big deal, here jump through these hoops. I get a third guy, who puts me on hold for 5 min and talks to someone else. he comes back, says my guy, Tal, is on the other line and will call me back in 5 min. It's been 30, and I'm calling them back again right now.

HP - YOUR SUPPORT SUCKS THE BIG ONE.

kaelaria · « **Reply #86 on:** February 12, 2008, 06:29:28 pm »

Well, end of day two, nothing done yet.

After my last call in, I got a 4th guy who got real snotty. I blew it, told him off, basically what I typed above. I said I have a contract for support, I want a tech out - he said it's not going to happen. I said give me your supervisor. he said 'he'll tell you the same thing!' I said great, then I'll talk to HIS supervisor! 10 more minutes on hold I'm talking with the floor supervisor who now states the first guy was wrong. He said they have heard of the problem, have very of the few new parts and each case has to go through him for authorization to use them. he said the pictures took a day to be routed to him, and he just got them at noon (day two). He said he sent them to a 'technical group for authentication' and is waiting for the approval to send out the parts. I calmed down a little but was still pissed that they don't have ANY coherant support structure in place. Everyone has a different opinion of how thier own company handles things. Which one is right, if any? Who knows.

I just got a call back form the supervisor (6 hours later) and he said he got authorization, and the new parts are being sent out. He didn't know if they were leaving tonight or int he morning, but assured me if they do not arrive tomorrow morning they will Thursday morning. I am then to give them a call 1 hour later if I have not heard from them first, to tell them they arrived and they will send a tech to install them.

We'll see what happens. Best case, I have a working new printer 2 days after calling. Worst case...it takes days to arrive and doesn't fix it.

I'll report as we go along...

kaelaria · « **Reply #87 on:** February 12, 2008, 06:30:16 pm »

Quote

If you push "up" and "cancel" while in the main menu you come into the service menu.
Go then in service utilities and there you have the option to "turn drive roller".

That will allow you to clean them.

denis
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Thank you very much, handy info I'm sure, when I'll need it in the future as well!

kaelaria · « **Reply #88 on:** February 13, 2008, 10:39:19 am »

New update. No parts yet today, but that's irrelavent now. I just had a call from the local tech (YEA!) and he had to order some additional parts to bring - they will not be to him until tomorrow. So even if my parts show up today, it's not happening.

Maybe tomorrow, we'll see - nothing has happened as promised so far so I'm not holding my breath.

kaelaria · « **Reply #89 on:** February 13, 2008, 02:26:19 pm »

And a glimmer of hope - my shipment of parts just arrived!

I can't tell if thse parts are any different than the ones on it though. The rollers look and feel exactly the same to me at least.

Colorwave · « **Reply #90 on:** February 13, 2008, 02:44:04 pm »

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And a glimmer of hope - my shipment of parts just arrived!

I can't tell if thse parts are any different than the ones on it though. The rollers look and feel exactly the same to me at least.
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Hmmm . . . your story sounds like mine, in which I had the "new" rollers sent, but it turned out that they were the same ones as the first design. That is when HP denied that there was a new design at all (after previously confirming on the phone that there was a new design and ordering it for me). The new design that I have seen is easily distinguishable from the old one.
Best of luck fighting this. I've decided to sit tight and let others fight this battle, as I don't have the time to myself right now. HP has a major case of left hand/right hand-itis, where one hand has no idea what the other is up to.
-Ron H.

kaelaria · « **Reply #91 on:** February 13, 2008, 02:46:49 pm »

Well, here's what I'm hoping at least. This pinch roller kit they sent isn't even my problem. My roller marks are not from those, they are from the rollers all along the page. It looks like HP is calling those 'grit rollers'. These 'Pinch rollers' are just for the center two. I hope the parts that the tech is getting tomorrow, are the new grit rollers that I'm having an issue with.

Jim Cole · « **Reply #92 on:** February 13, 2008, 02:50:25 pm »

The roller replacement package should include 4 or 5 black plastic roller holders (these are in case the tech breaks one or more - mine broke two - so it is great forethought) and a bag of twenty-something small tan rollers which will replace the black ones that came on the printer. The package will also include the instructions for the retrofit.

If you have black rollers, then you have the wrong parts.

Jim

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And a glimmer of hope - my shipment of parts just arrived!

I can't tell if thse parts are any different than the ones on it though. The rollers look and feel exactly the same to me at least.
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kaelaria · « **Reply #93 on:** February 13, 2008, 03:32:12 pm »

AH HA! Yes, burried in the packing materials was a little bag with - new tan colored rollers! WOOHOO!

And yes the instructions are what I placed above...

rdonson · « **Reply #94 on:** February 13, 2008, 05:48:50 pm »

You did such a great job with images of the starwheels and black rollers I hope you provide an image of the brown rollers.

I'll place this on the z3100 wiki when you do.

Thanks!

kaelaria · « **Reply #95 on:** February 13, 2008, 06:03:00 pm »

Here...

They are MUCH more supple and rubbery. You can squish them with your fingernail. The original by comparison feel like a plastic pen material - no give, very hard.

rdonson · « **Reply #96 on:** February 13, 2008, 06:14:00 pm »

Thanks!!!!

I've placed your images and PDF on the wiki here.

You might want to take a look at the existing doc on pinch rollers as it provides a great set of instructions on replacing them along with images.

kaelaria · « **Reply #97 on:** February 13, 2008, 06:20:43 pm »

My PDF IS the official instruction sheet for replacing them. You didn't read pages 3 & 4 of it.

kaelaria · « **Reply #98 on:** February 13, 2008, 06:22:17 pm »

Do me a credit favor and add a link to my website by the pictures and PDF if you are going to use them on your wiki please.

Thanks

rdonson · « **Reply #99 on:** February 13, 2008, 08:00:15 pm »

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My PDF IS the official instruction sheet for replacing them. You didn't read pages 3 & 4 of it.
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Actually, I did read it and noticed it was the "official" instruction sheet. I just preferred the photos from the other doc to the PDF drawings.

Author Topic: z3100 current status of roller marks? (Read 78663 times)