Kers-
You may be right, and there is lots more experimentation to be done before we have a handle on this. I used the less ink paper preset because of the problem being reported with paper transport marks, thinking that less ink would mean drier ink passing under the starwheels, and also factoring in that others who reported success with the Z and this paper seemed to be using low ink paper presets. As I said, I got pleasing results to my eye with what looked like good D-max to me, so I don't think the setting I used were that far from optimal. I'm not able to do any more testing today, but my testing is far from over. I think the paper deserves the effort.
-Ron H.
PS: I contacted Harman and was told that my reverse wound roll was a "whoops" and will be getting a replacement roll from them. Now, if someone can just explain how something like this can happen . . .
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Ron-
You reasonably asked for someone to explain how something like this can happen - so I will do just that.
Firstly though, I must apologise to any customers who have experienced the problem with mis-spooled rolls of our Gloss FB Al paper. We pride ourselves on the quality of all our products, and I can honestly say that there was a feeling of disappointment in the air here when we found out that mis-spooled paper had got in to the market.
So what went wrong? In a way this problem was caused by something which otherwise contributes to the success of the product.
I have said on this forum previously that we produce our Inkjet papers on the very same coating and finishing machines as our well known traditional Photo papers, such as Multigrade FB FIBER and HARMAN Galerie FB Digital. This is how we get so close to the look and feel of traditional prints. When sold on rolls, these traditional papers are produced "Emulsion In" to suit the machines which they are used on.
What went wrong when we mis-spooled this particular batch of Inkjet paper, was that the previous product through our slitting machine was one of these traditional papers, wound Emulsion In - and the operator made an error when he switched over to Producing Inkjet, forgetting to reset the machine to reel with the coated side out. The rolls are bagged, boxed and labelled on the same production line and then sent to our warehouse for despatch.
As you can no doubt imagine, we have now modified our procedures to prevent this kind of mistake happening again - this product has had an amazing reception from the user community and we realise that mistakes like this cause inconvenience and annoyance to the people who really count.
Our product tracking shows that we produced 61 rolls with this fault. Gladly, not all of these 61 rolls got as far as end users, but every one that did was one too many and will obviously be replaced at our expense.
So there it is, an honest straightforward answer - we made a mistake and we are going to do our utmost to put it right and to prevent it happening again.
I hope you find this response useful,
Nigel Player
Marketing Manager - Applications & Services
HARMAN technology Limited