The following is my system for restarting/resetting a Z series printer.
First, turn off the printer from the front console of the printer. Unplug it. Turn the back switch to off. Let it sit for a good hour unplugged.
Next, plug the printer back in, switch to on, and unplug it quickly from the back as you see the carriage head move.
Move the carriage head by hand to where you can unload the printheads. Open the printhead cover and remove each printhead and put them all in a large freezer back that can be tightly sealed.
Next remove all the inks and place in freezer bags.
Shake all inks and printheads vigorously until you can’t stand it any more.
NOW, plug in the printer from the back and wait for it to come on to the point where it asks for ink. Do the inks one by one allowing the computer to verify the inks are each HP product. The carts must be at least 50-60 % full, (or new).See if it lets you go through the process of verifying if they are expired - if so, say you are ok with that. Whatever it will not take, notate. Try to see how many inks it will accept.
Once all inks are in, the printer should ask for printheads. Follow instructions replacing each one. Next, the printer will want to do a printhead alignment on glossy paper. Do so.
If you get this far, you should be able to go on and print.
If you get “reseat cartridge” error message - turn the printer off with the switch in back. Often it will clear the error message and go on.
It’s critical to do these steps in the exact order. Even if you’ve already done this, do it again. It could take several times, but I have found persistence pays off.
If you’ve replaced a printmech board by itself, you will have a problem. The printmech and the main pca board and hard drive must all match. The printer checks the serial numbers and will not proceed unless there is a match.
As John Dean said, the LPS guy (Tim?) knows better than anyone - if you’re still stymied call him.
Good luck with your printer.
Mark