Let me start by mentioning that C1 with its latest built 13.1.3.13 is working just fine on my PC. However while trying to connect to CaptureOne’s activation server I get the following two errors on my Win7 PC:
1) Server connection error: “An error occurred while trying to get product information. A connection to the server could not be established”.
2) Downloading activation info error: “Unable to establish connection to the Capture One activation server”.
This lasts for 4 weeks so isn’t some kind of a temporary thing. I’ve done several checks in between, such as:
- I have disabled the firewall (although I have white listed Capture One 20.0.2).
- I don’t work through a VPN connection.
- I’ve also checked the hosts file; there is no mentioning of "activation.phaseone.com".
- Pinging to “activation.phaseone.com” works perfectly, packages sent and received without any errors.
Do any of you guys have a bright idea that can help me solve this issue? Thanks in advance for your efforts!
Cheers,
Jaap.