Hi Alan, Bart, thank you both for your reply.
In the end the root cause might or might not be related to Win7. That’s now under investigation at Topaz. However if Topaz wants to release a Win7 compatible product then this Win7 environment is with all its limitations the source to work from.
Yes, I do make a weekly image of the OS disk and its programs while the data is stored elsewhere. Only in critical situations I revert back to a weekly old system configuration, not for something like a failing Gigapixel install.
I mentioned the missing roll back functionality and I must say that Topaz supported me today by providing me a link to an installer of a previous working release. Kudos to Topaz!
It’s good to be aware that the installation procedure itself fails, not the execution of the program. So there is not yet a call from Gigapixel to the various drivers. My Win7 release (Intel i7 CPU) is up to date and so is my Nvidia driver for the GTX1070ti card. The crashing occurs each and every time I run the installer. Re-booting doesn’t change this situation. I never had any installation issues with Gigapixel, JPEGtoRAW, Denoise or Sharpen AI’s.
Let’s see and wait what Topaz support comes up with. Just for fun I’ll share the by the installer generated error with you, see the attachment.
Regards,
Jaap.