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[tramismile32]

I am considering purchasing the new Epson SureColor P800 printer.
The printer comes with a one year warranty. I can purchase an additional one ($179) or two ($319) years of coverage from Epson.

Does anyone have any experience with Epson's extended warranties?
What has been your experience?

Do you think this is worthwhile considering that the P800 is a new model?

[Eric Myrvaagnes]

My P800 has worked just fine for about a year so far. I have never bought an extended warranty.
My previous printer was the Epson 3800, which lasted a god 8 years before it died.
Before that I had a 2200 for several years. That one did have a problem after a while (I can't even remember what went wrong, but I suspect it resulted from a long period of no printing,) and a local authorized Epson repair shop fixed it quickly and inexpensively.

I know some people have had problems with the new P800, but the problems seem to show up soon after purchase, and Epson has been pretty good about sending replacements.

That's my experience, and I hope others will tell you theirs. I am certainly happy with my P800.

Good luck with it. I hope others will respond as well.

[BradSmith]

In the US, many (most??) credit cards come with an extended warranty provision for most articles purchased with the card.  For this printer, that would cover year #2 with having to pay Epson $179 for it.  But you couldn't get the third year.

Regarding durability of the P800, two years ago my first one was replaced under warranty (printing only half of each sheet)  (all done on the phone - no tech repair visited my home).  Last month, I just had this 2 year, 6 month old replacement in the repair shop.  It had been ripping up paper during paper feed and was doing some ink blotching.  $300 later, it is working again.  I was close to stripping the ink cartridges from it and buying a new one.  Maybe even switching to Canon.  I previously had a mostly trouble-free 3800 for 7 years.

And Deanwork, he has a P800, not a wide carriage, really expensive model.     

Brad

[rdonson]

I've had my SC P800 for 3 years now.  No issues.  When its sits for a while I may have to perform a cleaning or two but not always.  I did buy a cover from "digitaldeckcovers" for it to keep dust and crud out when its not in use though. 

I'm very pleased with my printer. 

I'm not interested myself in warranties.  If I were deriving $ from printing and it was a significant portion of my income I would investigate a warranty.  That said, I don't see the SC P800 as a professional workhorse for printing. 

[John Caldwell]

Can't speak to the 800 model. We maxed out warranties on our 4900 and 9900, and those proved to be good investments. The 9900 died soon after the last year of warranty extension, and was donated. The 4900 was replaced twice during the warranty interval. Were I to have a requirement to buy another Epson wide format machine, I'd insist on the maximum warranty.

John Caldwell

[Jeremy Roussak]

I'm perfectly happy to allow this thread to continue, but I would like to point out that I'm pretty sure it was intended when started as spam.

Jeremy

[nirpat89]

I'm perfectly happy to allow this thread to continue, but I would like to point out that I'm pretty sure it was intended when started as spam.

Jeremy

I really think if you suspect it was started by a spammer, you should delete the thread regardless of whether it is useful or not otherwise the spammers will think they are successful and be encouraged to spam more.

[BobShaw]

I think that anyone who buys a large format printer has had to consider the question of extended warranty.
I am currently buying an Epson P800 myself and have just agonised over this also.
I decided not to get the extended warranty.
My last 3880 failed in the first year and the mother board was replaced under warranty.
It failed again about 12 months later and even though it was out of warranty Epson fixed it for free.
It took a bit to convince them but it was the same fault as the first time so it as done as a mark of good faith.

It then did not fail until it was 6 years old. So even if I took the extended warranty it would have been out of it.
I just sold the printer still working and it was 7 years old.

So I don't think it was spam and the answers would be of interest to me.

[enduser]

The banner guys who make outdoor banners, roll-ups etc often take out a fully maintained lease. The contracts can include all maintenance of the machine, insurance etc.  Probably not good for businesses in the early phase of growth but often used by those who know their cash flow intimately.
The question of warranty extensions and the gamble involved doesn't come up.

[NAwlins_Contrarian]

I am considering purchasing the new Epson SureColor P800 printer.
The printer comes with a one year warranty. I can purchase an additional one ($179) or two ($319) years of coverage from Epson.
       *       *       *
Do you think this is worthwhile considering that the P800 is a new model?

IMO, generally extended warranties on small-ish electronics are very bad deals for the consumer (even if extended warranties on commercial equipment may be reasonable). Also IMO / IME, generally when products fail, they do so fairly soon after being put to use (i.e., probably during the included warranty time period) or after a relatively long useful life (i.e., probably after even the extended warranty expires).

Here specifically, what is the chance that a new P800 will not fail during the first year (included warranty), but will fail during the second year, or the second or third year? As an example, for the $179 of second warranty year to be roughly a break-even proposition, the chance of the printer going to worthless junk during its second year would have to be about 21% ($179 to replace an $845 printer). If I thought the chance was anywhere near that high--I don't--I'd skip Epson and look hard at Canon. (This analysis obviously neglects depreciation, repairs less than total replacement, whether total replacement would mean a new printer or a refurbished one, etc.)

ALSO

I'm perfectly happy to allow this thread to continue, but I would like to point out that I'm pretty sure it was intended when started as spam.

Was there something in the original post that you thought was spammy, that you deleted? Because I don't see any indicia of spamminess there.

[Jeremy Roussak]

Was there something in the original post that you thought was spammy, that you deleted? Because I don't see any indicia of spamminess there.

I haven't edited the original post. I draw the conclusion from other information about the poster to which, as moderator, I have access.

Bob, your reasons for thinking the topic is interesting do not conflict with my view that it was started as spam.

Jeremy