Hi guys,
New user to this forum, hope this is within the rules.
My partner & I recently got ourselves a P800. She printed a few images with it last week, all on A4 Canson etching rag. No problems, the prints came out beautifully.
Yesterday we tried to print again - same paper and doing everything exactly the same. But now we keep getting a paper jam message, even though the paper doesn't appear to be jamming - it comes out easily. Also, the paper is getting gauged on the back in the centre.
We've been hunting through guides and forums and can't find out why. There doesn't appear to be anything stuck in the gears, we've tried multiple times, turned it off and on and as far as we can tell, completed all the necessary maintenance steps.
Can anyone help please?
Thank you.
Alex.