You're having the EXACT same problem I had when using the ProArt canvas on my 7800. Since all the other canvases (about 10) I've used never had this problem I just put it down to the canvas being too stiff for the vacuum to hold it flat (though it could actually be some other problem). Conversely, Canson's MuseumPro canvas is superb in comparison and is now my favorite canvas due to both its soft easy to handle 100% cotton weave and very low tooth surface.