I just want to report what happened when trying to get my H4D-60 back repaired by the Hasselblad service repair headquarter in Sweden.
I sent it in ( through the official hasselblad distributor in Switzerland Light + Byte) because there was a crack on the glass protecting the sensor .
I asked for an estimate on the repair costs and also ask for an update to the H6D-100c suggesting that they could just subtract the repair costs from the trade in prices for the H6D-100c.
My H4D-60 was perfectly working.The pictures were perfectly on phocus but alas there was the crack glass mark on every photo taken.
I suggested Hasselblad to change the protection sensor glass and change the IR filter in order to perform a new calibration of the back.
The answer I got from Hasselblad is the following:
"The IR filter is cracked which will result in scratches to the sensor when removed, a sensor replacement is therefore required (8837 CHF). In-addition the display, shell assembly and IF plate must also be replaced. It is beyond economical repair (in excess of 13,000 CHF), hence the CPO offer."
Mind you that CHF 1 = $1
Reading their answer I was shocked cause there was no point in getting my camera repaired and the trade in I was offered seemed to me just ridiculous.
"If you like to use a camera for a trade-in you have the possibility to trade-in the H5D-60 to a H6D-10"
According to them I should have trade-in my broken camera and get a H5D-60 and then trade-in the H5D-60 to get the new H6D-100c for a total cost of $ 32445.
What a crazy offer is that?
I am not surprised that Hasselblad has got financial problem if their financial strategies look like the above suggestion.
I declined the offer and got my camera sent to the Hasselblad Bron INC. in NJ where they managed to repair my camera for only $880 (they replaced the broken sensor protection glass and the IR filter as I suggested).
There is a huge difference between the $13'000 repair cost from Sweden and the $880 actually paid in NJ (USA).
I put a question mark on the subject title of this topic and I leave it to you to decide if it is redundant.
By the way I managed to trade-in my repaired H4D-60 to the new H6D-100c which has arrived to my home a couple of days ago.