Recently, I encountered a problem calibrating my several-years-old NEC Multisync PA271W. The calibration software, SpectraView, somehow lost communication with the monitor and I was unable to calibrate it. After a few days of trying to fix it, I gave up. Nothing I did would restore communications to the monitor.
Then, I noticed that a Mr. William Hollingworth, Senior Manager - Product Development, NEC Display Solutions of America Inc. was a LuLa forum member, so I PM'd him asking for advice.
Will responded within hours. What followed was a dozen or so messages and emails back and forth between us, many of them after hours, including a weekend as Will and I troubleshot my issue. The net result was a perfectly functioning, newly calibrated monitor.
In this day of outsourced call centers and offshore-based canned and scripted tech support services, my dealings with NEC and William were like a breath of fresh air. Imagine. In-depth, one-on-one communications with top level management devoted to solving my problems. Fantastic.
I live in a remote rural community, far from any kind of tech support, but William was able to get me up and running again. I am forever grateful. This is not my first NEC monitor, nor will it be my last.
