Initially, for about a month, I used the original Windex with ammonia and followed the advise about gentle cleaning procedures, so as not to damage the head. When those methods proved fruitless, and since my machine (4900) was gifted, I experimented by making stronger mixtures of alcohol and ammonia. I also elected to gamble with more aggressive scrubbings of the head with soaked paper towel.
After reading so much about how easy it was to ruin a head, I was surprised my methods didn't result in failure.
So far my machine works perfectly six months on. I am now working on a second 4900 and am having some success. Only time will tell.