D810 and tethering (C1 9.2)

[douglevy]

Hey all,

I've ordered a new cable, and that may solve this, but until I'm able to test it - has anyone had a D810 just stop being recognized by C1 and unable to connect? I started with my 3yo cable, ditched that, and tried a crappy short one (non-Tether tools version) and no luck there either. I'm running El Capitan.

Updated // upgraded to 9.3 and Sierra...same issue. Plugged in D5, works perfectly. So it's a D810 issue?

Thanks!
-Doug

[David Grover / Capture One]

Hey all,

I've ordered a new cable, and that may solve this, but until I'm able to test it - has anyone had a D810 just stop being recognized by C1 and unable to connect? I started with my 3yo cable, ditched that, and tried a crappy short one (non-Tether tools version) and no luck there either. I'm running El Capitan.

Updated // upgraded to 9.3 and Sierra...same issue. Plugged in D5, works perfectly. So it's a D810 issue?

Thanks!
-Doug

Check the preferences under the Capture tab.  Nikon box checked?

[douglevy]

Yup, it's checked. And my d5 works with the same cable.

[JimDK]

If D5 works on all the same hardware config/cable and SW, next step is to open sys config and see if the D810 is noted in the USB device list.

If you see a mass store item, your camera is storage is configured incorrectly for tethered.
If you don't see it all, this might confirm a hardware/connector failure.

[douglevy]

Yup - d5 shows up and 810 doesn't. So that's a camera port issue?

[Bart_van_der_Wolf]

Yup - d5 shows up and 810 doesn't. So that's a camera port issue?

Hi Doug,

Does the camera have any protocol choices? I'm not familiar with the Nikon menus, but on my Canons there usually is a choice. If the camera remains invisible to the operating system, then a port issue looks like the most likely cause.

Cheers,
Bart

[JimDK]

Yup - d5 shows up and 810 doesn't. So that's a camera port issue?

Maybe. Use refresh if hot swapping the devices (CMD+R) to make sure the system info is up to date. If you still don't see anything then it's not looking good.

[douglevy]

Tried refresh, no luck. I think I need to send in the camera. Thanks!