Luminous Landscape Forum

Site & Board Matters => About This Site => Topic started by: Josh-H on December 20, 2013, 08:59:37 pm

Title: Discount Coupon Code Does not Exist on payal checkout
Post by: Josh-H on December 20, 2013, 08:59:37 pm

Tried to purchase a video today and got a 'discount coupon code does not exist' message on Paypal checkout... tried it several times and it works ok as showing the discount on the lula page, bounces to paypal ok and discount still there.. bounces back to lula site and says as attached. Sorry to post this here.. I did not see a support email other than that purple people eater thingy....  ;D Oh.. this was for the Christmas 25% discount on the home page.

Title: Re: Discount Coupon Code Does not Exist on payal checkout
Post by: kaelaria on December 20, 2013, 10:26:28 pm

Same here I just tried the same thing

Title: Re: Discount Coupon Code Does not Exist on payal checkout
Post by: Christopher Sanderson on December 20, 2013, 10:38:14 pm

Strange - the coupon has been used many times already. I will pass this on to the Purple folk. Perhaps a PayPal thing?
Make sure the coupon is correctly entered - it is case sensitive...

HappyNewYear-25%off

Title: Re: Discount Coupon Code Does not Exist on payal checkout
Post by: kaelaria on December 20, 2013, 10:54:16 pm

In my case I copy/pasted.  It takes ok in the cart but as mentioned gives that error after coming back form paypal to actually process the purchase.

Title: Re: Discount Coupon Code Does not Exist on payal checkout
Post by: Josh-H on December 21, 2013, 12:02:48 am

Quote from: kaelaria on December 20, 2013, 10:54:16 pm

In my case I copy/pasted.  It takes ok in the cart but as mentioned gives that error after coming back form paypal to actually process the purchase.

I cut n' paste as well and same result.

Paid with CC worked fine.

Title: Re: Discount Coupon Code Does not Exist on payal checkout
Post by: kaelaria on December 21, 2013, 02:37:19 am

It worked using a regular card.  My guess is, you can't use special characters for a code when suing paypal such as %.  it's always best to use a simple discount code like

HOLIDAY25

rather than

HappyNewYear-25%off

Title: Re: Discount Coupon Code Does not Exist on payal checkout
Post by: Christopher Sanderson on December 21, 2013, 08:23:52 am

I think you are right

I have changed the code to

HappyNewYear-25pc