Luminous Landscape Forum
Raw & Post Processing, Printing => Capture One Q&A => Topic started by: lkuhlmann on January 14, 2013, 09:08:46 am
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I am happy to announce the release of Capture One 7.0.2
Features:
- Support for Fuji X-Pro1, X-E1, XF1 .
- Canon EOS M.
- sRaw and mRaw support Canon EOS 1D X, 5D Mark III and 6D .
- Olympus XZ-2 iHS.
- Sony SLT-A57.
- Improved stability.
- Improved support for pen tablets on Windows 8.
http://www.phaseone.com/en/Downloads/Capture-One-7.aspx (http://www.phaseone.com/en/Downloads/Capture-One-7.aspx)
-Lionel
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Thanks Lionel!
We've been testing 7.0.2 for a while at Digital Transitions and have found the claims of better stability (i.e. not crashing) to be accurate, along with a strong reduction of the quirks/oddities/bugs that remained in 7.0.1. Our testing was Mac-only but spanned several iMac, Mac Pro, and MacBookPro models running 10.7.5 and 10.8.2.
As we are primarily a medium format vendor we (Digital Transitions) have NOT tested the new Canon tethering SDK that was included in this version. But this new SDK should solve the issues with tethering Canon in 10.7.5 and 10.8.X (https://digitaltransitions.com/blog/dt-blog/1075).
If you are in a production workflow we suggest, as we do for ANY mission-critical software upgrade, to upgrade only if/when you're able to spend the time to do it right:
- make a backup (super-duper or Carbon Copy Cloner)
- update your software
- test the new setup for all mission-critical tasks
If you have any problems after updating you may wish to delete the preference files and application support files of the previous version. If you still have problems you can easily roll back to your previous setup using SuperDuper/Carbon-Copy-Cloner.
We (Digital Transitions) will be evaluating 7.0.2 and consulting with our more adventurous clients on their experiences with 7.0.2 in the coming days. However, preliminary results indicate this may well be the version when we recommend our production-environment customers to switch from v6.
If you're looking for a way to quickly learn Capture One 7 I (selfishly) suggest our Capture One Training (https://digitaltransitions.com/event/training) classes which span from introductory online 3-hour live classes to two-day intensive marathons. You can also watch through David Grover's excellent intro-level youtube videos (http://www.youtube.com/playlist?list=PLDMRz3ssFQH6HhCcWLh7xL0SapRxUNzs9).
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Lionel,
So far so good, it seems a lot more stable and responsive.
Thanks to you and your team.
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From what I have seen it is much more stable and responsive. Canon tethering is working, just like before, on 10.7.5 and 10.8. I was super excited to see the 6D was now supported tethering wise, and it works great as well. Fuji file support, although not for tethering, was a welcomed edition (especially since one of our guys here has an X-PRO1).
A good service update in the run up before we see 7.1 eventually!
https://www.captureintegration.com/capture-one-7-0-2-released/
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Fuji X-Pro1 and Capture One Ver. 7.0.2 - problems when I tried it http://wp.me/pT0pm-fH
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Fuji X-Pro1 and Capture One Ver. 7.0.2 - problems when I tried it http://wp.me/pT0pm-fH
I have seen none of those issues with the X-Pro 1, I found a couple of issues with the beta that had to do with output, but it has been stable and no renaming of files, I have found it to be stable. Most of my problems have been user problems and getting used to how C1 does things and I have found you cannot expect it to act the same as Lightroom.
The X-Pro1 support is vast improvement over the current Adobe support.
Alan
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Fuji X-Pro1 and Capture One Ver. 7.0.2 - problems when I tried it http://wp.me/pT0pm-fH
I think we spoke earlier today Gerry, I am sorry for the frustrations and being locked out of trying 7.0.2. I wish I/we could help more but that is definitely a Phase One support issue, we unfortunately can't reset a trial that has already lapsed and it seems that Capture One does not differentiate between a Beta copy and a final release copy, sounds like something they never anticipated. If you would like I can contact Phase One directly about this or you may do it yourself here: http://www.phaseone.com/en/SupportMain.aspx and explain your situation more accurately.
I can say that the X-Pro files work and preform much better in Capture One than it does in Lightroom, it sounds like you have some conflicting issues causing the crashes you were having whether it be a graphic card issues or perhaps just a bad session.
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Thank you Josh. It would be helpful if you could raise it. This is all I got from Lionel Kuhlmann when I raised it with him:
The 7 trial period is not restarted.
-Lionel
Gerry
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Hi Gerry.
Sorry, but I am not in support, and as mentioned, you may get help there. I can't reset the trial, but the beta is working until Jan 31.
-Lionel
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Hi Gerry.
Sorry, but I am not in support, and as mentioned, you may get help there. I can't reset the trial, but the beta is working until Jan 31.
-Lionel
Lionel, it is a good idea to add a signature that you are working for P1... there is nothing wrong to be working for a vendor, on the contrary one advantages (IMHO) of Adobe software is that once in a while you can interact w/ the actual developers (like Eric Chan)... P1 shall do the same - I mean be more present likewise.
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Hi All.
Just a short introduction:
I am Lionel Kuhlmann, the algorithms manager of Phase One. I am the counterpart to Eric at Adobe. I have been working within image processing for more than 20 years.
-Lionel
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You appear to have missed the point. If I have had problems with the beta version, and I want to check whether they have been resolved in the final version, the fact the beta version is still 'live' is of little use. Further I cannot raise a support query because it requires the product key number, and as I haven't bought the product I do not have that number.
Gerry
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I understand your curiosity, but I don't make the rules. If you buy C1, you will get free updates to problems down the road.
-Lionel
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Having used Capture One for many years I am afraid that you have just lost out to Adobe because of your lack of common sense in customer care.
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Having used Capture One for many years I am afraid that you have just lost out to Adobe because of your lack of common sense in customer care.
I'm confused. Have you actually started a support case (thereby actually contacting support) to see if they have a solution for you?
It takes maybe 2 minutes to do so...
http://www.phaseone.com/en/SupportMain.aspx
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Hi All.
Just a short introduction:
I am Lionel Kuhlmann, the algorithms manager of Phase One. I am the counterpart to Eric at Adobe. I have been working within image processing for more than 20 years.
-Lionel
great ! nice to see you here, Lionel... your nickname shall be bookmarked right away
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Hi Gerry,
In Lionel's defense he did say he's not in support. I read through your blog post and although I have not tested the fuji x-pro1, I can say that the other problems you're speaking of (locking, renaming etc, I had them too) have been addressed - at least on my macs (2007 and 2012 macbook pro).
To each his own and all the best with Lightroom, I'm sticking with C1 as I prefer the way renders my RAW files.
I do not work for P1, I'm just a trained and certified C1 user.
Having used Capture One for many years I am afraid that you have just lost out to Adobe because of your lack of common sense in customer care.
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No, I cannot start a support case because to do so you need a product key number to enter in one of the boxes on the form. Because I have not bought the product yet I do not have this number so it is a catch 22 situation.
Gerry
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Do you really expect individual support if you haven't purchased any software?
I can understand asking if a product is supported and if there's any known issues but to get eggy over supposed lack of support for something you don't own?
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No, I cannot start a support case because to do so you need a product key number to enter in one of the boxes on the form. Because I have not bought the product yet I do not have this number so it is a catch 22 situation.
Gerry
I do not know if this is the rule but I have sometime forgotten to input my CO serial number in the support case submission and always I got an answer.
Ario
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To be frank, yes! I am asking to be allowed to try a product I helped beta test and identified faults with. For example Lionel Kuhlmann said in reply to one of my emails "We know we have some import issues ... It will be fixed in the final version." Is it unreasonable to be able to check that this and the other issues I encountered have in fact been fixed?
Gerry
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Do you really expect individual support if you haven't purchased any software?
Hmm, if I can not get pre-sales questions answered, how would I develop any trust in a vendor?
I'll find out, I've sent in a support question and entered trial in the serial number field.
C1 has nice colors, but that does not help if the product is otherwise defunct.
cheers
afx
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To be frank, yes! I am asking to be allowed to try a product I helped beta test and identified faults with. For example Lionel Kuhlmann said in reply to one of my emails "We know we have some import issues ... It will be fixed in the final version." Is it unreasonable to be able to check that this and the other issues I encountered have in fact been fixed?
Gerry
If you are beta testing and in email contact then maybe you could email back? ::)
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Hmm, if I can not get pre-sales questions answered, how would I develop any trust in a vendor?
Hi Andreas,
Which specific questions do you need answered? Have you tried their forums to check whether others have asked and/or have experienced the same you may have?
I'll find out, I've sent in a support question and entered trial in the serial number field.
C1 has nice colors, but that does not help if the product is otherwise defunct.
I hope you have been more specific in your request for support. You are suggesting the product is defunct. Are you sure that your computer does not play any role in it, or that user error, or a ('pre-sale) learning curve, or wrong expectations, play a role? I certainly cannot say what happened, or how to solve it, since you gave no info.
Cheers,
Bart
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Which specific questions do you need answered? Have you tried their forums to check whether others have asked and/or have experienced the same you may have?
In the forum I got an answer, a request for more clarification and then no further reply on that clarification...
I hope you have been more specific in your request for support.
Of course.
You are suggesting the product is defunct. Are you sure that your computer does not play any role in it, or that user error, or a ('pre-sale) learning curve, or wrong expectations, play a role? I certainly cannot say what happened, or how to solve it, since you gave no info.
I was not asking for help here, merely pointing out that people who do evaluate software will quickly drop it if they do not get pre-sales question answered.
By now I have an answer back from support (so they do answer pre-sales questions!), that I can only verify later today when I am at the machine that has C1 installed.
There is at least a documentation defect (file tab of the recipe tool is not documented in the online help), whether the behavior is a bug or a misunderstanding will need checking with an actual installation.
cheers
afx
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No, I cannot start a support case because to do so you need a product key number to enter in one of the boxes on the form. Because I have not bought the product yet I do not have this number so it is a catch 22 situation.
As you noted after this post, you can simply put "none" or "trial" or whatever into that field if that is the relevant response.
Phase One Support is really good about getting back to cases fast. All of the support team is in the US, Denmark, or Japan and are all highly trained (no minimum wage employees or Indian outsourcing), and (at least all the ones I've met) are really great people. But you do have to contact them (and not ask for support via user forums) if you want them to help.
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I have tried contacting Capture One support and this is their reply:
Gerry,
I apologize but we do not control the Trial Period remotely. When the software is first installed it notes the time and begins the trial.
If you have another computer you can download and begin a new trial but the current machine cannot be reopened to allow for further trial period.
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Gerry
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I have now purchased version 7.0.2 from www.captureonecomplete.com rather than direct from Phase One. I found the support and help from Chris Ireland to be very good, and would strongly suggest he is a worthwhile source of Phase One equipment and software.
Gerry
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I have tried contacting Capture One support and this is their reply:
Gerry,
I apologize but we do not control the Trial Period remotely. When the software is first installed it notes the time and begins the trial.
If you have another computer you can download and begin a new trial but the current machine cannot be reopened to allow for further trial period.
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Gerry
It's not clear from your blog or this thread: did the beta count as an installation towards the trial period? If yes, that's wrong. The trial period is for the release software and the beta is ... just that, beta software. I don't think it's unreasonable to expect to be able to test the software before buying it?
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It's not clear from your blog or this thread: did the beta count as an installation towards the trial period? If yes, that's wrong.
Apparently it was.
The trial period is for the release software and the beta is ... just that, beta software. I don't think it's unreasonable to expect to be able to test the software before buying it?
They probably never anticipated the scenario that a beta user didn't have a licence already, and had no intention to upgrade for a relatively modest amount. Not upgrading after going through the trouble of familiarizing oneself with the software, and a new general setup of features, and beta testing (filing feedback reports), is also a bit strange to imagine, but stranger things happen.
Cheers,
Bart
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Sure it's not possible you had installed and launched Capture One at some point in the past? The trial is 60 days and begins the first time you launch the software (any version). If it just expired then you must have had first launched it around November 15th, far before the beta for 7.0.2 was made.
My best guess (please correct or confirm) is that you installed 7.0 and ran (at least once) when it was first released, but, for whatever reason (early version bugs?) didn't use it, so mostly forgot about it. That started your 60 day trial. Then you heard about the beta and signed up for it and used it and then, coincidentally the 60 day trial happened to expire right around when 7.0.2 was released.
That does leave you in an unfortunate position since it's reasonable to want to trial the specific version you plan to buy. But there has to be some compromise - if every time a new release was made they reset the trials then there would never be a time when you had to pay (since it is almost always updated more frequently than once every 60 days). In general I find the 60 day trial period to be very generous, but of course, there are exceptions and your case seems to be one where it kind of bit you in the butt!
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The 60 day trial period is pretty darn generous imho lol. But, if you really want to reset the trial:
1. Try another computer.
2. Run it in a virtual machine (easy and free).
3. Take this opportunity to format your drive and install Windows 8 (a formatted drive will give you a fresh 60 days).
Option 2 is the easiest if you must see if something works before you pay. Option 3 is nice, with start8 (it's only 4.99 to get the start menu back). It's not like capture one really costs a ton of money either, not like paying for cs6 extended or something lol, and it really does have the best NR around at this point imho.
Now, if qpcard could get icc profile support for it or if C1 could support dcp ... whistles innocently.
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.....
They probably never anticipated the scenario that a beta user didn't have a licence already, and had no intention to upgrade for a relatively modest amount. Not upgrading after going through the trouble of familiarizing oneself with the software, and a new general setup of features, and beta testing (filing feedback reports), is also a bit strange to imagine, but stranger things happen.
Cheers,
Bart
I think this is a bit different.
But here is my logic: I download version 7 to try it out and see if it's for me. It crashes all the time (it did for me; I'm back to v6). Then you see the offer here if you want to beta test. You think "sure, this way I get to familiarize myself with the program and see if now it works". Then the new release is out. You want to see if now the software works but you can't evaluate it now.
It's one thing to evaluate a stable software (and functional) and a different thing to try to evaluate something that doesn't work. For me, it literally crashed every other thing I tried to do, regardless if I used sessions or catalog. I did a clean install and still had the same problems. Yes, you could install it on another computer, but I want to try it on my production computer that I will use the software with.
Yes, their trial period is generous, but only if you can use the software during that period. If it doesn't work, it doesn't matter if the period is two weeks or six months.
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With all the issues many have had with 7.0 and 7.0.1 I think that there are a lot of people out there
that could not get to see the app run smoothly and have gone over their 60 days.
This will impact sales as most people who had a bad experience so far with 7.0 will want to see 7.0.2 running smoothly
before they go out and buy it especially in consideration of the support
for many inexpensive cameras.
They really should release these updates with at least an extension.
I'm sure this could be done remotely with a patch.
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With all the issues many have had with 7.0 and 7.0.1 I think that there are a lot of people out there
that could not get to see the app run smoothly and have gone over their 60 days.
Hi Fred,
Just out of curiosity, on what do you base that thought?
I too had 'crashes', but I also had the previous version, so work could continue. I also saw that the demosaicing quality had improved enough to decide and still upgrade, despite the initial spontaneous closings of the program. It always happened when I clicked on something (GPU display accelleration issue?).
Then a few days later, even before I opened a formal support case, out of the blue I got an email from PhaseOne's Lionel Kuhlmann who had picked up the first automatic crashreport, and he gave me a list of things I could try while they were looking into the issue. I disabled the Hardware acceleration for the display which I already suspected to play a role, set it from Automatic to Never in Preferences, and I think I only experienced a single crash since. After the release of Version 7.01, I tried setting the Hardware acceleration back to Automatic, and all was well, for me.
There are of course numerous hardware / OS combinations, so it's impossible for me (and you) to draw any general conclusions other than suspecting that the hardware acceleration may have played a major role, not the only but a major one, in the reported stability issues. I have no idea whether those affected had up-to-date drivers, and adequate hardware (incl. motherboard/memory firmware and drivers), and tried disabling the hardware acceleration in the Capture One preferences.
The initial release Version 7.00 was introduced around October 25th, 2012. A month later NVIDIA updated the drivers for my Graphics card in November. Then around December 11th, within 60 days of first release, Version 7.01 was announced. That release apparently improved stability for a number of people who still had issues or had the hardware acceleration disabled, like me, but presumably not for everybody. NVIDIA released another driver update in the mean time, which may have cured other related issues. Don't know what other Graphic card vendors did in the mean time. Those who still had unsolvable issues (assuming they tried the suggested temporary workaround), may then have been helped by the latest Version 7.02 release.
These people, you say a lot, I wouldn't know how you got that info, may have exceeded their initial 60 day trial period if they were amongst the early bird installers of the new release 7.00.
They really should release these updates with at least an extension.
I agree that it is a pitty that it took this long (assuming it is solved now) and I am a bit surprised that it happened apparently (from reputable sources) at such a scale, but I also do not know whether the involved people did open a support case which might have led to someone at PhaseOne granting a temporary solution, e.g. a temporary activation that can be utilized for a limited period of time, just to see if the stability issue is solved.
I do not consider the support for a new type of Color Filter Array, or another new feature, the same as a stability issue though. It may take some time to improve the demosaicing quality, but that cannot be seen as a show stopper (since the camera presumably came with a working solution), but rather an inconvenience that will most likely be solved over time.
Cheers,
Bart
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No, I cannot start a support case because to do so you need a product key number to enter in one of the boxes on the form. Because I have not bought the product yet I do not have this number so it is a catch 22 situation.
Gerry
You do not. Just put "N/A", "trial" or "beta"
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Still hasn't fixed the OpenCL processing bug for me. :-[
Still everything else works good and quality is most of the goal, and it delivers.
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Still hasn't fixed the OpenCL processing bug for me. :-[
Hi Steve,
Make sure to also check for updated drivers for your Graphics card.
Cheers,
Bart
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Yep, thanks, but I did update the graphics drivers, and still no luck.
Still, no biggie; I just have 3 beers instead of 1 whilst the images process.
Everything has a silver lining.
Find hope in the rubble of despair. :)
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I've been using C1 7.0.2 beta and now the released product and I am very happy with the decoding of the raf files from my X-E1.
Lionel, looks like you & your team have been able to solve the very difficult problem of demosaicing X-Trans files.
Now I'm anxious for the balance of the implementation to be completed (Auto Mask, LCC support for raf files) but that will be icing on the cake.
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Finally works smoothly with D800E tethered, no crashes at all. ;D
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Again I am really happy with v7. Just updated to 7.0.2 and went back to photos I had shot when I had the Fujifilm X-Pro 1 to try out. I am much happier with the results than I was with Lightroom.