Luminous Landscape Forum

Site & Board Matters => Luminous Landscape Video => Topic started by: WallyM on April 09, 2012, 10:10:50 pm

Title: Store download session time-out
Post by: WallyM on April 09, 2012, 10:10:50 pm

I'm on a 1.5 mbps DSL connection, and it takes me about 30 to 45 minutes to download a typical video.  Apparently, this exceeds the allowed session log-in time for the store, so instead of being able to download consecutive videos just by going back to my Order History after a download completes I have to log in again.  This takes me back to the Store entrance page and I have to navigate my way to my Order History page again before I can download the next video.  Rinse and repeat.

Would it be possible to increase the session time-out to something like an hour to avoid having to log-in for each video?

Thanks,
Wally

Title: Re: Store download session time-out
Post by: Christopher Sanderson on April 11, 2012, 11:27:35 pm

Our server has a 23 minute time-out. If no activity is recognized within that time, the login will be terminated

Chris Sanderson

Title: Re: Store download session time-out
Post by: mguertin on April 12, 2012, 11:17:06 am

If you refresh the page anytime while the file is downloading it will reset that 23 minute session clock.  Hope this helps.

Title: Re: Store download session time-out
Post by: WallyM on April 13, 2012, 11:56:31 pm

Thanks, I'll do that.

Wally