Luminous Landscape Forum

Raw & Post Processing, Printing => Digital Image Processing => Topic started by: trentf on July 01, 2010, 09:02:51 am

Title: Photoshop 5 Error message
Post by: trentf on July 01, 2010, 09:02:51 am

When I start PS5 I get this error message

"One or more files in the Adobe Application Support folder,  necessary for the running of PS, are missing.  Please run the PS installer and re-install"

I have done this and keep getting the message at startup.

I am on a Mac Pro with snow leopard..

Has anyone else experienced this?

thanks

Title: Photoshop 5 Error message
Post by: Jack Flesher on July 01, 2010, 09:47:32 am

Quote from: trentf

When I start PS5 I get this error message

"One or more files in the Adobe Application Support folder,  necessary for the running of PS, are missing.  Please run the PS installer and re-install"

I have done this and keep getting the message at startup.

I am on a Mac Pro with snow leopard..

Has anyone else experienced this?

thanks

Let me guess -- you deleted either CS3 or CS4 after you installed CS5?  Unfortunately that nukes a folder needed by CS5 too.  Running a repair installation of CS5 should fix it.

Title: Photoshop 5 Error message
Post by: trentf on July 01, 2010, 09:59:16 am

Thanks Jack...  I did delete CS3....  How in the world do I do a repair install?  I have never did this

thanks a lot....

Title: Photoshop 5 Error message
Post by: Jack Flesher on July 01, 2010, 10:04:40 am

Quote from: trentf

Thanks Jack...  I did delete CS3....  How in the world do I do a repair install?  I have never did this

thanks a lot....

If you run the CS5 installation program again, you should get a message that says something like this program is already installed, what do you want to do?  At that point, you want to reinstall and it should pick up the missing folder.  I am traveling and don't have my installation DVD, so cannot run it to get the exact process, but I know I went through that same thing after deleting CS3 off my system...  

Title: Photoshop 5 Error message
Post by: gss on July 01, 2010, 01:21:28 pm

Quote from: Jack Flesher

If you run the CS5 installation program again, you should get a message that says something like this program is already installed, what do you want to do?  At that point, you want to reinstall and it should pick up the missing folder.  I am traveling and don't have my installation DVD, so cannot run it to get the exact process, but I know I went through that same thing after deleting CS3 off my system...

This is exactly what happened to me.  I installed CS5, ran it for a week to make sure it was fine, then uninstalled CS4.  After getting the error message, I installed CS5 again and everything was fixed.

Title: Photoshop 5 Error message
Post by: trentf on July 01, 2010, 04:05:45 pm

Funny how things work.  I had done this twice before,  re-install...  nothing happened.  I guess the third time is a charm.
Thank you for the input....