Luminous Landscape Forum
Raw & Post Processing, Printing => Colour Management => Topic started by: Mark Paulson on April 03, 2010, 11:30:20 pm
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I just received a new Isis and I get a paper detection error with i1 diagnostic and a not found error with Colorport, however it works with PM5 measure tool. Do you think this is a defective machine or an OSX 10.6.3 problem?
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I just received a new Isis and I get a paper detection error with i1 diagnostic and a not found error with Colorport, however it works with PM5 measure tool. Do you think this is a defective machine or an OSX 10.6.3 problem?
You're using the latest version of ColorPort (1.5.4)? I just tried it with my iSisXL and 10.6.3 and it seems fine. Double-check that the USB cable into the iSis is firmly connected. That's always been a problem with mine.
The other thing is to make sure Measure Tool is not running while ColorPort is launched. If one app has already grabbed the iSis, the other one won't be able to see it.
Regards,
Terry
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You're using the latest version of ColorPort (1.5.4)? I just tried it with my iSisXL and 10.6.3 and it seems fine. Double-check that the USB cable into the iSis is firmly connected. That's always been a problem with mine.
The other thing is to make sure Measure Tool is not running while ColorPort is launched. If one app has already grabbed the iSis, the other one won't be able to see it.
Regards,
Terry
Thanks for the information. it must be defective. I am running latest ColorPort and iI diagnostics. ColorPort nor OBC 1.0 finds the unit. the Diagmostic reports a paper detection error. What baffles me is that Measure Tool 5.0.10 works perfectly.
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FYI, Everyone, I just received another iSis with the same problem.
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X-rite shipped me a loaner. Apparently something has changed in the current model that needs to be updated.
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For all of you contemplating the purchase of an i1 iSis, WAIT! I just received my THIRD iSis that does not function with ColorPort!!! There is a reason X-Rite is in financial trouble. I know it is not my machine because they sent me a loaner that works. I understand that sometime components change, but you would think that after shipping me two defective units they could have hook up the THIRD unit and tested it. I place my initial order March 26, 2010. Looks like I should juest stay with my i1 pro or maybe purchased a Color Munki. THIS IS RIDICULOUS!
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For all of you contemplating the purchase of an i1 iSis, WAIT! I just received my THIRD iSis that does not function with ColorPort!!! There is a reason X-Rite is in financial trouble. I know it is not my machine because they sent me a loaner that works. I understand that sometime components change, but you would think that after shipping me two defective units they could have hook up the THIRD unit and tested it. I place my initial order March 26, 2010. Looks like I should juest stay with my i1 pro or maybe purchased a Color Munki. THIS IS RIDICULOUS!
Mark, That's a total bummer. I have to say though, my experience is that this sort of thing is usually software related and not hardware related. At least it would certainly be nice if that was the case and there was a fix for this. There are a number of possibilities but here's a few trouble shooting procedures on the Mac (if you haven't tried them already)...
First, launch the Disk Utility and repair the permissions.
If that doesn't work go into Apple Menu->System Preferences->Accounts. Click the plus sign and add a new user. Start with a Standard User, log into that account, and then try it from there. If that doesn't work then create an administrative account and see if that does the trick.
Cheers, Joe
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Mark, That's a total bummer. I have to say though, my experience is that this sort of thing is usually software related and not hardware related. At least it would certainly be nice if that was the case and there was a fix for this. There are a number of possibilities but here's a few trouble shooting procedures on the Mac (if you haven't tried them already)...
First, launch the Disk Utility and repair the permissions.
If that doesn't work go into Apple Menu->System Preferences->Accounts. Click the plus sign and add a new user. Start with a Standard User, log into that account, and then try it from there. If that doesn't work then create an administrative account and see if that does the trick.
Cheers, Joe
It's not the software. I have a loner that works perfectly! I can forgive changes that need updating or even a bad batch of components, But to ship three units with the exact same problem?
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For all of you contemplating the purchase of an i1 iSis, WAIT! I just received my THIRD iSis that does not function with ColorPort!!!
But it does function in MeasureTool? I recall you had some problems with Bills target from another post. Can you confirm that the issue is only ColorPort or its MeasureTool (or ProfileMaker Pro) as well? All targets (even those from X-Rite such as the TC918)?
Is this an XL or non XL?
FWIW, the spec’s I think Bill got to build his targets initially were off. We talked about this early on when he first updated iSis targets. I had issues too, even in MeasureTool.
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It's not the software. I have a loner that works perfectly! I can forgive changes that need updating or even a bad batch of components, But to ship three units with the exact same problem?
I would tend to agree, it doesn't seem likely but I used to be an embedded software engineer and I've definitely seen stranger things happen. Either way it only takes a few minutes to give it a try. Even if there's only a 0.5% chance that it solves the problem...
I did notice that XRite just posted an iSis driver update on April 26th for Windows. In history it "adds support for Version E". Perhaps there is a Mac version forthcoming?
http://www.xrite.co.uk/product_overview.as...;SoftwareID=782 (http://www.xrite.co.uk/product_overview.aspx?ID=719&Action=support&SoftwareID=782)
Cheers, Joe
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Actually, I'm now wondering if ColorPort is actually compatible with 10.6.3 even running under Rosetta? I just downloaded it and tried to install it and I got "The installation failed. The installer encountered errors... blah blah blah". How did you get ColorPort on your machine? Did you install it on a fresh version of Snow Leopard or had you perhaps installed it under Leopard and upgraded to Snow Leopard (or did you perhaps use the migration assistant)?
It could be a permissions issue... I tried the install the lazy way by running the installer from my general user account. I'll try again with my administrative account.
Cheers, Joe
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Actually, I'm now wondering if ColorPort is actually compatible with 10.6.3 even running under Rosetta? I just downloaded it and tried to install it and I got "The installation failed.
Runs fine for me.
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Logged in under my administrative account and it installed okay but this app has definitely been coded improperly with regards to permissions (it's not good practice to code an application in such a way that it requires one to use it under an administrative account... although to be fair in 2007 under Leopard and Tiger perhaps it worked just fine, this could have been an issue that popped up in Snow Leopard... I'm on the road right now, I'll try on a Leopard machine when I get home)). When I try to run it under my normal user account it launches and then immediately quits. Given that I would strongly recommend at least trying to 1) repair the permissions and 2) creating a new administrative account, and reinstall ColorPort under that account. Although the fact that one piece of hardware works and the new hardware doesn't is pretty compelling evidence to suggest that it's not a software issue, I have enough experience trouble shooting these kind of things to tell you that I wouldn't be the least bit surprised if creating a new administrative account solved the problem.
Cheers, Joe
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Runs fine for me.
Yeah, it's a permissions issue. For security reasons I never run under an Administrative account. Unfortunately Apple makes this default and you have to go out of your way to create a normal user account. Not even Microsoft does that anymore. 'Tis only a matter of time before a major piece of malware hits OS X, running under a general user account instead of an administrative account is another layer of protection as it limits what resources a malicious piece of software potentially has access to.
Cheers, Joe
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Yeah, it's a permissions issue. For security reasons I never run under an Administrative account. Unfortunately Apple makes this default and you have to go out of your way to create a normal user account. Not even Microsoft does that anymore. 'Tis only a matter of time before a major piece of malware hits OS X, running under a general user account instead of an administrative account is another layer of protection as it limits what resources a malicious piece of software potentially has access to.
Cheers, Joe
That said... in this case it's easily fixable by going to the X-Rite folder, selecting it, hit command I, click on permissions, add your general user account, and give it read/write access.
ETA - That said when I attempt to import a target it shows it in the window but it doesn't actually use it... that is I get as far as double clicking on the Atkinson Target that I want to import, it shows it in the target manager window, but that's where it ends. It won't actually use it.
Cheers, Joe
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That said... in this case it's easily fixable by going to the X-Rite folder, selecting it, hit command I, click on permissions, add your general user account, and give it read/write access.
ETA - That said when I attempt to import a target it shows it in the window but it doesn't actually use it... that is I get as far as double clicking on the Atkinson Target that I want to import, it shows it in the target manager window, but that's where it ends. It won't actually use it.
Cheers, Joe
Never mind... just read this thread:
http://luminous-landscape.com/forum/index....mp;#entry364689 (http://luminous-landscape.com/forum/index.php?showtopic=43447&pid=364689&st=0&#entry364689)
I just like ColorPort a little better. I like to stretch the window larger and watch the squares being read. A lot easier to see if something looks funny or I have a misread, which has not happened so far.
I can understand wanting to monitor things while scanning in a target when using an i1 Pro but with an iSis is it really necessary? Having to babysit the iSis whilst it scans in a target would completely defeat the purpose of getting it in the first place (at least for me it would). You can always scan the target in twice and use the compare feature to compare the two measurement files... hopefully they're close. If not you'll know that something went wrong (unless something is consistently wrong which I think is probably unlikely).
Cheers, Joe
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OK, let me clear this up. It is hardware and it has been confirmed by X-Rite. I can plug in the loaner and it works perfectly. ColorPort recognizes it and it is off and running. I1 diagnostics runs perfectly. I disconnect the loaner and hook up the THIRD unit I have been sent and run ColorPort and it does not find the device and i1 diagnostics fails with a paper detection error. I don't care what has changed. They should not have shipped me the unit until the knew what the problem was. I sent screen shots and logs over a month ago. This problem has nothing to do with targets. The second unit exhibited the exact same problem on windows. This is not my first rodeo.
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Never mind... just read this thread:
http://luminous-landscape.com/forum/index....mp;#entry364689 (http://luminous-landscape.com/forum/index.php?showtopic=43447&pid=364689&st=0&#entry364689)
I can understand wanting to monitor things while scanning in a target when using an i1 Pro but with an iSis is it really necessary? Having to babysit the iSis whilst it scans in a target would completely defeat the purpose of getting it in the first place (at least for me it would). You can always scan the target in twice and use the compare feature to compare the two measurement files... hopefully they're close. If not you'll know that something went wrong (unless something is consistently wrong which I think is probably unlikely).
Cheers, Joe
That is not the issue so much. I paid for the CP/MP bundle and I expect it to work with that set up. I know MT works, but that is not what I purchased. I've cooled off some now and we'll see what X-Rite does. My last request to tech support was for them to test the unit before shipping. I guess that didn't happen
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OK, let me clear this up. It is hardware and it has been confirmed by X-Rite.
Its a bit of both. The issue is as much your need and desire to use ColorPort but its not solely a hardware issue. Again, you can use MeasureTool right?
I know MT works, but that is not what I purchased.
And that is a legitimate gripe. But to tell people not to buy an iSis or to suggest it is solely the hardware when it is also a software issue isn’t really fair.
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Its a bit of both. The issue is as much your need and desire to use ColorPort but its not solely a hardware issue. Again, you can use MeasureTool right?
And that is a legitimate gripe. But to tell people not to buy an iSis or to suggest it is solely the hardware when it is also a software issue isn’t really fair.
Andy,
I hate to sound blunt, but X-Rite has admitted a problem to me and to my dealer with one its suppliers. I'm not telling anyone not to buy and iSis. The loaner I have runs flawlessly! I'm just saying your may want to wait. It is solely a hardware issue! It fails the diagnostics on all three units on two separate operating systems. Now it may be a change on the on board software, but that is still a hardware issue! Why it works with Measure Tool, I don't know. I doubt seriously that X-Rite has shipped me three units and a loaner because of a "software issue". In case you still think is hardware, let me reiterate, I have a loaner unit form X-Rite that functions PERFECTLY.
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Andy,
I'm not telling anyone not to buy and iSis.
I must have misunderstood what you wrote above (For all of you contemplating the purchase of an i1 iSis, WAIT!).
It is solely a hardware issue!
No, its a combo of software and hardware. Software that could work and will work with your hardware is forthcoming.
Why it works with Measure Tool, I don't know. I doubt seriously that X-Rite has shipped me three units and a loaner because of a "software issue". In case you still think is hardware, let me reiterate, I have a loaner unit form X-Rite that functions PERFECTLY.
I do know why it works with MT and why it doesn’t work with the product you have (the version of hardware you have). It IS a software and hardware issue. ColorPort on the rev I have (I have two iSis) and for many other users works. Yes, X-Rite should have been understanding in what rev they sent you (but getting the latest greatest is both nice and problematic in this case). In the meantime, use MeasureTool, the hardware will work perfectly. The idea is to get spectra data from a chart. That ColorPort currently doesn’t work with your hardware is not ideal but not a deal breaker. Print your target. Measure it in MeasureTool and hold on a bit. The bottom line is getting the data to build a profile. There’s nothing ColorPort provides at this point that MT doesn’t that stops you from the ultimate goal of building a profile.
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I must have misunderstood what you wrote above (For all of you contemplating the purchase of an i1 iSis, WAIT!).
No, its a combo of software and hardware. Software that could work and will work with your hardware is forthcoming.
I do know why it works with MT and why it doesn’t work with the product you have (the version of hardware you have). It IS a software and hardware issue. ColorPort on the rev I have (I have two iSis) and for many other users works. Yes, X-Rite should have been understanding in what rev they sent you (but getting the latest greatest is both nice and problematic in this case). In the meantime, use MeasureTool, the hardware will work perfectly. The idea is to get spectra data from a chart. That ColorPort currently doesn’t work with your hardware is not ideal but not a deal breaker. Print your target. Measure it in MeasureTool and hold on a bit. The bottom line is getting the data to build a profile. There’s nothing ColorPort provides at this point that MT doesn’t that stops you from the ultimate goal of building a profile.
Time to eat some crow. I received the following from X-rite:
Please delete all versions of i1Diagnostics and i1Match from the Mac, then download and reinstall i1Diagnostics. Once it is installed, please control click on the i1Diagnostics program icon and “Show Package Contents”. Now browse to Contents/Frameworks/EyeOne_iSis.frameworks/Versions/A, and do a Get Info on the EyeOne_iSis file. Please confirm that it has the date of Nov 17th, 2008.
I have done this, but I am out of town and will not be able to test until tonight. Also the following should work with ColorPort:
The same framework file will need to be copied into the appropriate directory of any third party program that you wish to use the iSis with, such as a RIP. It is likely that the original installed framework file will be older than the one that comes with the new i1Diagnostics.
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Time to eat some crow. I received the following from X-rite:
Nope, not crow time yet. I too have received email from X-Rite, I know exactly what your issue is and I know it is a combo of hardware AND software to the point that, in the foreseeable future, Mac ColorPort will run fine and dandy on your Rev of iSis (as it does today on my two older Revs and those of hundreds of other iSis users). YOUR product works in MeasureTool. It doesn’t work in ColorPort yet you are so sure its solely a hardware issue. You can’t imagine that your problem is partially ColorPort. And you could move on and build some stinkin profiles if you would just use MT to do this. My god, all the software and hardware do is read in the stikin spectral data. There is zero advantage to ColorPort in the meantime that stops you from using that expensive piece of hardware to complete the job of building a profile. Let it go, you’ll get a version of CP that will work, use the hardware and get something accomplished.
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Hi Mark,
Thank you for working with us to solve this for you. This is indeed a software issue, not a hardware problem. We have posted instructions at the following link: http://www.xrite.com/product_overview.aspx...;SupportID=5271 (http://www.xrite.com/product_overview.aspx?ID=1237&Action=support&SupportID=5271)
Bob Binder
Customer Success Manager
X-Rite, Incorporated
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Hi Mark,
Thank you for working with us to solve this for you. This is indeed a software issue, not a hardware problem. We have posted instructions at the following link: http://www.xrite.com/product_overview.aspx...;SupportID=5271 (http://www.xrite.com/product_overview.aspx?ID=1237&Action=support&SupportID=5271)
Bob Binder
Customer Success Manager
X-Rite, Incorporated
Thanks for all the help! I was a little frustrated and had lost trust in the machine. I tested the machine Monday night and it worked beautifully. I also tested it with the originally Atkinson targets and it now will read those without any problem. I also compared readings from ColoPort with Measure Tool and the Delta E was minuscule. My faith is restored and the loaner will be shipped back today.
Mark