Luminous Landscape Forum

Equipment & Techniques => Digital Cameras & Shooting Techniques => Topic started by: Aaron Bredon on March 30, 2004, 05:18:56 pm

Title: Need to contact Minolta customer support
Post by: Aaron Bredon on March 30, 2004, 05:18:56 pm

Did you make sure the lens shade is fully 'clicked' into place? The Minolta lens shade used on the Dimage 7xx/A1/A2 cameras is hard to lock into place the first time, and many people fail to turn it hard enough to lock (it feels like you have to turn it much too hard). There will be an audible click into position when you lock the shade correctly. If you didn't feel and hear the  click, you almost certainly didn't lock it into place.
To tell if the lens is fully on, check the dot on the lens against the focal length line - if they are not obviously aligned, you haven't locked the shade on.
Another way to check is to try turning the shade in  the removal direction - if it comes of fairly easily, you didn't lock the shade.

If the shade is not fully locked into place, you will get vignetting  at wider focal lengths, and the shade can easily fall off.

Title: Need to contact Minolta customer support
Post by: Don Schneider on April 01, 2004, 01:15:49 pm

I had read in a review of the A2 that the reviewer commented on the lose fit of the lens shade when attached to the camera and hoped that Konica-Minolta would fix this on production unit. Thus I assumed this was how it wa supposed to fit. Thanks for the tip.
I did have to contact Minolta about another problem and that is an item for a new thread. However the toll free number for digital support is 1-877-462-4464, while the number for film support is 1-866-515-0330. Don

Title: Need to contact Minolta customer support
Post by: Don Schneider on March 27, 2004, 10:42:42 pm

 
I need to contact Minolta as I have a problem with my A2 lens shade vignetting on the top right corner with lens set at 35mm equivalant of 28-35mm. There web-site is totally not user friendly. Is any one else having a vignetting problem with the A2?
Thanks, Don

Title: Need to contact Minolta customer support
Post by: DanPatrick on March 31, 2004, 02:35:11 pm

At the link below, you can contact them by e-mail:
http://www.minoltausa.com/eprise....rt_Faqs (http://www.minoltausa.com/eprise/main/MinoltaUSA/MUSAContent/CPG/CPG_SupportCenter/CPGSupport_Faqs)

In California, I was given this number for Minolta cameras, 800 808-4888.  The contact info given for Konica Minolta Cameras on their site follows.  Hope this helps - and that you let us know if and how you reached them, etc.  Regards, Dan

Konica Minolta Photo Imaging U.S.A., Inc.
Camera Division
725 Darlington Avenue
Mahwah, NJ 07430
Phone: 201.574.4000